Skip to main content
SpringerLink
Log in

Research determining issues on the administrative success of security services at civil airports in Turkey

  • Original Article
  • Published:
Security Journal Aims and scope Submit manuscript

Abstract

The aim of this study is to identify problems affecting the managerial success of airport security services in Turkey and to develop solutions for these problems. Semi-structured interviews were conducted with a total of 19 participants serving in various positions in the Turkish National Police (TNP) and Private Security and Customs Enforcement Organizations in Turkey’s airport security services. The qualitative data obtained were analyzed using the inductive method. As a result of the analysis, problems affecting the managerial success of airport security services in Turkey were evaluated under the themes of ‘different organizations serving in airport security services,’ ‘aviation security not being a field of specialization,’ ‘problems stemming from regulation,’ ‘problems stemming from audits,’ ‘problems specific to stakeholders,’ ‘aviation security training,’ and ‘security commitment.’

This is a preview of subscription content, log in via an institution to check access.

Access this article

Log in via an institution

Price excludes VAT (USA)
Tax calculation will be finalised during checkout.

Instant access to the full article PDF.

Institutional subscriptions

Fig. 1
Fig. 2
Fig. 3
Fig. 4
Fig. 5
Fig. 6
Fig. 7
Fig. 8

Similar content being viewed by others

References

  • Apaydın, K. 2007. Hemşirelik hizmetlerinde yönetsel ve organizasyonel sorunlar ve çözüm önerileri [Administrative and organizational problems and solution suggestions in nursing services]. Unpublished master thesis, Marmara University, İstanbul, Turkey.

  • BBC. 2016a. Brussels explosions: What we know about airport and metro attacks, 9 April. http://www.bbc.com/news/world-europe-35869985. Accessed 30 June 2016.

  • BBC. 2016b. Istanbul Ataturk airport attack: 41 dead and more than 203 hurt, 29 June. http://www.bbc.com/news/world-europe-36658187. Accessed 30 June 2016.

  • BBC. 2016c. MH17 Ukraine plane crash: What we know, 28 September. http://www.bbc.com/news/world-europe-28357880. Accessed 13 May 2017.

  • BBC. 2017. Germanwings crash: What happened in the final 30 minutes, 23 March. http://www.bbc.com/news/world-europe-32072218. Accessed 13 May 2017.

  • Brantlinger, E., R. Jimenez, J. Klingner, M. Pugach, and V. Richardson. 2005. Qualitative studies in special education. Exceptional Children 71 (2): 195–207.

    Article  Google Scholar 

  • Civil Aviation Security BETRA Working Directive. (2011). Ankara: Turkey.

  • Creswell, J.W. 2008. Research design: Qualitative, quantitative and mixed methods approaches, 3rd ed. Sage: Thousand Oaks.

    Google Scholar 

  • Creswell, J.W. 2013a. Araştırma deseni: nitel, nicel ve karma yöntem yaklaşımları. [Research Design: Qualitative, Quantitative and Mixed Methods Approaches], 4th edn. (S.B. Demir, Trans. and Eds.). Ankara: Eğiten Kitap.

  • Creswell, W.J. 2013b. Nitel araştırma yöntemleri: Beş yaklaşıma göre nitel araştırma ve araştırma deseni. [Qualitative Inquiry and Research Design: Choosing Among Five Approaches], 3rd edn. (M. Bütün and S.B. Demir, Trans. and Eds.). Ankara: Siyasal Kitapevi.

  • Dempsey, P.S. 2003. Aviation security: The role of law in the war against terrorism. Columbia Journal of Transnational Law 41: 649–733.

    Google Scholar 

  • Directorate General of Civil Aviation. 2015a. National Civil Aviation Security Program and Annexes. Ankara: Turkey.

    Google Scholar 

  • Directorate General of Civil Aviation. 2015b. Civil Aviation Security Training and Certification Directive. Ankara: Turkey.

    Google Scholar 

  • Directorate General of Civil Aviation. 2016. Organizasyon Şeması [Organization chart]. http://web.shgm.gov.tr/tr/kurumsal/11-organizasyon-semasi. Accessed Tarihi: 19 July 2016.

  • Erdem, A.R. 2007. Sınıf öğretmenlerinin karşılaştığı yönetsel sorunlar ve yönetsel sorunların performansına etkisi konusundaki görüşleri [Executive problems experienced by class teachers and their opinions regarding the effect of executive problems on their performance]. Selçuk Üniversitesi Sosyal Bilimler Enstitüsü Dergisi 18: 271–286.

    Google Scholar 

  • Ergün, N. 2014a. Sivil havacılık güvenliğinde eğitim standardizasyonu. [Standardization of Training for Aviation Security]. Uluslararası Sosyal Araştırmalar Dergisi 7 (29): 370–376.

    Google Scholar 

  • Ergün, N. 2014b. Hava taşımacılığında güvenlik görevlilerine yönelik yolcu mobbinginin motivasyon üzerine etkisi [The effect of passenger mobbing on security staff motivation in air transportation]. Paper presented at the Ulusal Yönetim ve Organizasyon Kongresi, Konya, Turkey.

  • Ergün, N. 2014c. Sivil havacılık güvenliğinde güvenlik görevlilerinin karşılaştığı problemler: Havaalanı kullanıcısı profili ve süreçler temelinde bir araştırma [Security staffs’ problems in çivil aviation security: A research based on airport user profile and processes]. Paper presented at the İkinci Uluslararası Havacılık İşletmeciliği Konferansı Ankara, Turkey.

  • Ergün, N. 2016. The role of gender and experience in the job satisfaction of passenger mobbing victims: A SEM-based study on airport security staff. Balkan and Near Eastern Journal of Social Sciences 02 (1): 114–124.

    Google Scholar 

  • Ergün, N.,  B.Y. Açıkel, and U. Turhan. 2017. The appropriateness of today’s airport security measures in safeguarding airline passengers. Security Journal 30 (1): 89–105.

    Article  Google Scholar 

  • Gaine, W.J. 2003. No-fault compensation systems: Experience elsewhere suggests it is time for the UK to introduce a pilot scheme. British Medical Journal 326 (7397): 997–999.

    Article  Google Scholar 

  • Gerede, E. 2015. A qualitative study on the exploration of challenges to the implementation of the Safety Management System in aircraft maintenance organizations in Turkey. Journal of Air Transport Management 47: 230–240.

    Article  Google Scholar 

  • Geylan, R. 2013. Disiplin [Discipline] In İnsan Kaynakları Yönetim [Human Resources Management], ed. R. Geylan, and H.Z. Tonus, 184–207. Eskişehir: Anadolu University Açıköğretim Yayınları.

  • Glesne, C. 2013. Nitel Araştırmaya Giriş [Becoming qualitative researchers: An introduction], 3rd edn. (A. Ersoy, and P. Yalçınoğlu, Trans. and Eds.). Ankara: Anı Yayıncılık.

  • Gkritza, K., D. Niemeier, and F. Mannering. 2006. Airport security screening and changing passenger satisfaction: An exploratory assessment. Journal of Air Transport Management 12 (5): 213–219.

    Article  Google Scholar 

  • Hays, D.G., and A.A. Singh. 2012. Qualitative Inquiry in Clinical and Educational Settings. New York: Guilford Press.

    Google Scholar 

  • Höne, K., and J.H.P. Eloff. 2002. What makes an effective information security policy? Network Security 6: 14–16.

    Article  Google Scholar 

  • International Civil Aviation Organization. 2011. Annex 17 to the Convention on International Civil Aviation—Safeguarding Civil Aviation Against Acts of Unlawful Interference, 9th ed. Montreal, Canada: ICAO.

    Google Scholar 

  • International Civil Aviation Organization. 2016. Security and Facilition. http://www.icao.int/Security/SFP/Pages/Annex17.aspx. Accessed 22 June 2016.

  • Kalra, J. 2004. Medical errors: impact on clinical laboratories and other critical areas. Clinical Biochemistry 37 (12): 1052–1062.

    Article  Google Scholar 

  • Kalra, J., and S.J. Adams. 2016. Medical error and patient safety: Fostering a patient safety culture. Austin Journal of Clinical Pathology 3 (1): 1041.

    Google Scholar 

  • Karadağ, M., N. Akman, and C. Demir. 2013. Hemşirelik hizmetlerinde yönetsel ve örgütsel sorunlar [Managerial and organizational problems in nursing service]. Anadolu Hemşirelik ve Sağlık Bilimleri Dergisi 16 (1): 16–26.

    Google Scholar 

  • Kardeş Y., H. Yılmaz, S.S. Ateş, A.K. Sayın, and E. Gemici. 2014. Türkiye’de havalimanlarında görev yapan güvenlik personelleri üzerinde “mesleğe bağlılık” araştırması [A Research on job commitment of security staff at airports in Turkey-]. Paper presented at the İkinci Uluslararası Havacılık İşletmeciliği Conferance, Ankara, Turkey.

  • Kautsar, I.A., S.I. Kubota, Y. Musashi, and K. Sugitani. (2014). Redefining data provider: The REST approach to solve Indonesia lecturer administrative problems. Paper presented at the 2014 International Conference in Teaching, Assessment and Learning, Wellington, New Zeland.

  • Kerman, U., H. Demirgil, Y. Altar, and A. Büyüksavaş. 2011. Özel hastanelerin yönetsel sorunları üzerine bir araştırma: Antalya ve Isparta örneği [A research on the managerial problems of the private hospitals: The case of Antalya and Isparta]. Süleyman Demirel Üniversitesi İktisadi ve İdari Bilimler Fakültesi Dergisi 16 (1): 93–108.

    Google Scholar 

  • Kıngır, S. 2006. Bir hizmet işletmesi olarak beş yıldızlı otel işletmelerindeki yönetsel sorunlar. [Executive problems in five-star hotels as service business]. Selçuk Üniversitesi Sosyal Bilimler Enstitüsü Dergisi 15: 457–481.

    Google Scholar 

  • Kirschenbaum, A.A. 2013. The cost of airport security: The passenger dilemma. Journal of Air Transport Management 30: 39–45.

    Article  Google Scholar 

  • Kirschenbaum, A.A. 2015. The social foundations of airport security. Journal of Air Transport Management 48: 34–41.

    Article  Google Scholar 

  • Mays, N., and C. Pope. 2000. Qualitative research in health care: Assessing quality in qualitative research. British Medical Journal 320 (7226): 50–52.

    Article  Google Scholar 

  • McCracken, G. 1988. The long interview, vol. 13. London: Sage Publications.

    Book  Google Scholar 

  • Miles, M., A. Huberman, and J. Saldana. 2014. Qualitative Data Analysis, 3rd ed. USA: Sage.

    Google Scholar 

  • Mitnick, K.D., and W.L. Simon. 2002. The art of deception: Controlling the human element of security. USA: Wiley Publishing Inc.

    Google Scholar 

  • Mitnick, K.D., and W.L. Simon. 2005. The Art of Intrusion: The real stories behind the exploits of hackers, intruders & deceivers. USA: Wiley Publishing Inc.

    Google Scholar 

  • Morse, J.M. 1995. The significance of saturation. Qualitative Health Research 5 (2): 147–149.

    Article  Google Scholar 

  • Patton, Q.M. 2002. Qualitative Research and Evaluation Methods, 3rd ed. California: Sage.

    Google Scholar 

  • Pope, C., S. Ziebland, and N. Mays. 2000. Qualitative research in health care: Analysing qualitative data. British Medical Journal 320 (7227): 114–116.

    Article  Google Scholar 

  • Price, J., and J. Forrest. 2013. Practical aviation security: Predicting and preventing future threats, 2nd ed. Burlington, MA: Butterworth-Heinmann.

    Google Scholar 

  • Robbins, S.P., and T.A. Judge. 2013. Örgütsel Davranış [Organizational Behavior] (14th edn.) (İ. Erdem, Trans. and Eds.). Ankara: Siyasal Kitapevi.

  • Regulation on Ensuring Security, Implementing Duty and Services in Civil Airports, Ports and Borders (1997) Code 97/9707. Ankara, Turkey.

  • Sasse, M.A., S. Brostoff, and D. Weirich. 2001. Transforming the ‘weakest link’—a human/computer interaction approach to usable and effective security. BT Technology Journal 19 (3): 122–131.

    Article  Google Scholar 

  • Sayın, A.K. 2011. Sivil havacılık güvenliğinde özel güvenlik hizmetlerinin etkinliğinin incelenmesi (Esenboğa Havalimanı Örneği) [Studying the Efficiency of Private Security Services Within Civil Aviation (The Case of Esenboğa Airport)]. Unpublished master thesis, Police Academy, Ankara, Turkey.

  • Smith, J.A., and M. Osborn. 2003. Interpretative phenomenological analysis. In Qualitative Psychology: A Practical Guide to Research Methods, ed. J.A. Smith. London: Sage publications.

    Google Scholar 

  • Swann, L., V. Popovic, A.L. Blackler, and B.J. Kraal. 2014. Airport security screeners expertise and implications for interface design. In Design Research Society Conference 2014, 16–19 June 2014, Umea, Sweden.

  • Szyliowicz, J.S. 2004. Aviation security: Promise or reality? Studies in Conflict & Terrorist 27 (1): 47–63.

    Article  Google Scholar 

  • Thomas, A.R. 2008. Aviation Security Management. USA: Greenwood Publishing Group Inc.

    Google Scholar 

  • Thomas, R.D. 2006. A general inductive approach for analyzing qualitative evaluation data. American Journal of Evaluation 27 (2): 237–246.

    Article  Google Scholar 

  • Ünlü, S. 2009. 11 Eylül olaylarının uluslararası sivil havacılık güvenliğine etkileri [The Effects of September 11th Attacks on International Civil Aviation Security]. Unpublished master thesis, Selçuk University, Konya, Turkey.

  • Tumtavitikul, S. 2013. Talcott Parsons’ AGIL Schema-Based System Identification of Administrative Problems of North-East Vocational Education in Thailand. Chinese Business Review. doi:10.13140/2.1.3573.3448.

    Google Scholar 

  • UCL. 2014. Effective computer security: the human-centred approach. https://www.ucl.ac.uk/impact/case-study-repository/human-centred-computer-security. Accessed 23 May 2017.

  • Wheeler, H.N. 1976. Punishment theory and industrial discipline. Industrial Relations: A Journal of Economy and Society 15 (2): 235–243.

    Google Scholar 

  • Wiener, Y. 1982. Commitment in organizations: A normative view. Academy of Management Review 7 (3): 418–428.

    Google Scholar 

  • Yılmaz, H. 2011. Mesai düzenlemesinin örgütsel performans, personel tatmini ve suç önleme üzerine etkileri: Bursa Emniyet Müdürlüğü ergonomik vardiya uygulaması [Effects of shift regulations on organisational performance, staff satisfaction and crime prevention: Bursa police headquarters ergonomic shift application]. Unpublished master final project, Atatürk University, Erzurum, Turkey.

  • Yurtsever, F. 2012. Küreselleşmenin Türkiye’deki iç güvenlik yönetimine etkileri [Effects of globalization to internal security management in Turkey]. Unpublished master dissertation, Kocaeli University, Kocaeli, Turkey.

Download references

Author information

Authors and Affiliations

  1. Department of Civil Aviation Management, Amasya University, TR05300, Amasya, Turkey

    Selçuk Kayhan

  2. Department of Aviation Management, Anadolu University, TR26470, Eskisehir, Turkey

    Nalan Ergün & Ender Gerede

Authors
  1. Selçuk Kayhan
    View author publications

    You can also search for this author in PubMed Google Scholar

  2. Nalan Ergün
    View author publications

    You can also search for this author in PubMed Google Scholar

  3. Ender Gerede
    View author publications

    You can also search for this author in PubMed Google Scholar

Corresponding author

Correspondence to Nalan Ergün.

Additional information

This study is based on the Master's thesis of the first author under the supervision of the third and co-supervision of the second author.

Rights and permissions

Reprints and permissions

About this article

Check for updates. Verify currency and authenticity via CrossMark

Cite this article

Kayhan, S., Ergün, N. & Gerede, E. Research determining issues on the administrative success of security services at civil airports in Turkey. Secur J 31, 470–500 (2018). https://doi.org/10.1057/s41284-017-0111-4

Download citation

  • Published:

  • Issue Date:

  • DOI: https://doi.org/10.1057/s41284-017-0111-4

Keywords

Search

Navigation