IT leadership and ERP: a challenging day for a new leader

  • Robert Carton
  • William Richmond
Teaching Case


This case is a set of leadership role-plays that address several critical IT issues including understanding (1) differing objectives of critical project stakeholders; (2) concepts of change management and their importance and process; (3) escalation issues of when and how to do it; and (4) issues arising from client/customer communication. The case combines role-plays with traditional case discussion. The scenario is an IT manager of a large university leading an ERP implementation that must satisfy differing stakeholders including academic, administrative, and curriculum leadership. The case highlights problems of objective alignment, execution, and communication.


IT leadership Enterprise systems Role play Ethics Customer management 

Supplementary material

41266_2018_39_MOESM1_ESM.docx (2 mb)
Supplementary material 1 (DOCX 2054 kb)


  1. Momoh, A., R. Rajkumar, and E. Shehab. 2008. A Work Breakdown Structure for Implementing and Costing an ERP Project. Communications of the IBIMA 6: 94–103.Google Scholar

Copyright information

© Association for Information Technology Trust 2018

Authors and Affiliations

  1. 1.College of BusinessWestern Carolina UniversityCullowheeUSA

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