IT leadership and ERP: a challenging day for a new leader
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This case is a set of leadership role-plays that address several critical IT issues including understanding (1) differing objectives of critical project stakeholders; (2) concepts of change management and their importance and process; (3) escalation issues of when and how to do it; and (4) issues arising from client/customer communication. The case combines role-plays with traditional case discussion. The scenario is an IT manager of a large university leading an ERP implementation that must satisfy differing stakeholders including academic, administrative, and curriculum leadership. The case highlights problems of objective alignment, execution, and communication.
KeywordsIT leadership Enterprise systems Role play Ethics Customer management
- Momoh, A., R. Rajkumar, and E. Shehab. 2008. A Work Breakdown Structure for Implementing and Costing an ERP Project. Communications of the IBIMA 6: 94–103.Google Scholar