Quality of work life of bank security guards in Brazil: a research note

  • André Luís Policani FreitasEmail author
  • Felipe Ramos Maciel
Original Article


Private security work is seen as traditionally outsourced ‘non-core’ work and a low-status job, and its skills are undervalued. Further, security guards tend to receive little attention from their employers regarding the aspects influencing the quality of work life (QWL). To contribute to an analysis of this issue, this work presents an exploratory approach to assess the QWL of bank security guards. By conducting a case study in 43 branches of a Brazilian city, categories and thresholds were defined to classify the QWL level, and the quartiles analysis was suggested to identify the most critical items that must be prioritized to improve the QWL of bank security guards. As a result, the most critical items concerning the QWL are related to remuneration, career growth, equipment weight, and non-compliance with safety standards.


Quality of work life Environmental factors Bank security guards Bank industry Job satisfaction 



The authors acknowledge the support provided by the Carlos Chagas Filho Research Support Foundation of Rio de Janeiro (FAPERJ) and CAPES.


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Copyright information

© Springer Nature Limited 2019

Authors and Affiliations

  1. 1.Laboratório de Engenharia de ProduçãoUniversidade Estadual do Norte Fluminense Darcy Ribeiro (UENF)Campos dos GoytacazesBrazil

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