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Pharmacy World and Science

, Volume 24, Issue 2, pp 43–45 | Cite as

Patients' drug-information needs: a brief view on questions asked by telephone and on the internet

  • Marcel L. BouvyEmail author
  • Ronald H.B. Meijboom
  • Jeanne van Berkel
  • Caroline M. de Roos-Huisman
Article

Abstract

Objective: To compare patient characteristics and types of questions from individuals who consulted a toll-free telephone number with individuals who consulted a free information site on the InternetMethod:Characteristics of all individuals and the questions they asked on both services in the month of February 2000 were analysed.Results:There were several differences between individuals who consulted both services. Individuals who asked questions through the Internet were younger and consisted of a relatively higher percentage of men than individuals who used the telephone. Conclusion: Different services can meet the needs of different patient groups.

Drug information Internet Patient counselling Pharmacists Telephone 

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Copyright information

© Kluwer Academic Publishers 2002

Authors and Affiliations

  • Marcel L. Bouvy
    • 1
    Email author
  • Ronald H.B. Meijboom
    • 2
    • 3
  • Jeanne van Berkel
    • 4
  • Caroline M. de Roos-Huisman
    • 4
  1. 1.SIR Institute for Pharmacy Practice ResearchLeidenThe Netherlands
  2. 2.Department of Pharmacoepidemiology & PharmacotherapyUtrecht Institute for Pharmaceutical SciencesThe Netherlands
  3. 3.WHO Uppsala Drug Information CentreSweden
  4. 4.Royal Dutch Association for the Advancement of Pharmacy (KNMP)The HagueThe Netherlands

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