Pharmacy World and Science

, Volume 20, Issue 6, pp 248–252 | Cite as

APOM-project: a survey of pharmacy organization and management

  • Mark P. Mobach
  • Jos J. van der Werf
  • Th. (Dick) F.J. Tromp


In 1994, a Ph.D-study started regarding pharmacy, organization and management (APOM) in the Netherlands. The APOM-project deals with the structuring and steering of pharmacy organization. This article describes the summary of the empirical results of a survey in a relatively large sample (n = 169). Generalization to the population of pharmacies in the Netherlands was made. Thought results comprised a total number of seven clusters of priorities of pharmacy mixes. Most pharmacy managers were observed with product and customer activities in the first position; pharmaceutical and customer activities were perceived as the most important. Action results comprised a total number of five clusters of activities of pharmacy mixes. Most pharmacy managers were observed with product and process activities in the first position; pharmaceutical and process activities were performed most frequently. The results showed that the traditional conception of the work in the community pharmacy is still vividly present.

Community pharmacy Management Organization structure Pharmacy organization Strategy Working organization 


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Copyright information

© Kluwer Academic Publishers 1998

Authors and Affiliations

  • Mark P. Mobach
    • 1
  • Jos J. van der Werf
    • 2
  • Th. (Dick) F.J. Tromp
    • 3
  1. 1.Faculty of Management and OrganizationUniversity of GroningenThe Netherlands
  2. 2.Faculty of Management and Organization and Dept. of Social Pharmacy and Pharmaco- Epidemiology at the University Centre for PharmacyUniversity of GroningenThe Netherlands
  3. 3.Dept. of Social Pharmacy and Pharmaco- Epidemiology at the University Centre for PharmacyUniversity of GroningenThe Netherlands

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