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Investigating antecedents of social innovation in public sector using a service ecosystem lens

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A Correction to this article was published on 18 December 2019

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Abstract

The purpose of the study was to empirically investigate the concept of social innovation in the public sector, viewed through an ecosystem lens. A conceptual model of social innovation was developed and empirically examined using primary data collected from the public sector in the United Arab Emirates (UAE). The findings showed that Organizational and Technological factors acted as key innovation enablers in the ecosystem. These two enablers supported interactions between the institution and (a) its citizens, and (b) its partners, leading to social innovation. Several implications for public sector institutions are discussed, and illustrative descriptions of three interactive online applications in the UAE are described. Since citizens worldwide are willing to play a central role in value co-creation, the findings shed light on how to facilitate and encourage this citizen interaction with public institutions.

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Change history

  • 18 December 2019

    Unfortunately in Volume 16, the Issue 2���4 had been published online with an incorrect date (2001 instead of 2019).

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Correspondence to Sanjai K. Parahoo.

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Parahoo, S.K., Al-Nakeeb, A.A. Investigating antecedents of social innovation in public sector using a service ecosystem lens. Int Rev Public Nonprofit Mark 16, 235–253 (2019). https://doi.org/10.1007/s12208-019-00229-z

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