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Managing the Unpredictable: A Business Model for Failure Analysis Service

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Abstract

This article presents a complete business model for failure analysis (FA) as a high tech provider in the world of microelectronics. It starts with the definitions of a business process, and analysis flows as foundation are discussed. Then, a key performance indicator (KPI) based operation is developed. The implementation of such a model in a FA lab is discussed with the interdependencies of workload and cycle times—the pipeline management. This opens the path to quantitative target setting agreements with the customers. A complete system builds a database that can calculate all the parameters for a FA lab tailored exactly to the demand of the customer. Such a database acts as a reference lab and represents best FA practice.

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References

  1. Ross, R.: Failure analysis laboratory management. In: Ross, R., Boit, C., Staab, D. (eds.) Microelectronic Failure Analysis Desk Reference, 4th edn, pp. 569–574. ASM International, Materials Park (1999)

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Acknowledgments

We want to thank the Infineon FA crew in Munich for making this project happen. This occurred from the phase when it seemed to be only extra overhead work that kept us from doing the analysis job, through all the contradictory and pointless results that may only have told trivial results on a higher level, to the final success with an improved performance and customer reputation. Thanks for your patience, everybody. It paid off with a high level of FA integration at Infineon and appreciation from the executive board.

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Authors and Affiliations

  1. TUB Berlin University of Technology, Berlin, Germany

    C. Boit

  2. Infineon Technologies AG, Munich, Germany

    K. Scholtens, R. Weiland & S. Görlich

  3. Robert Bosch, Reutlingen, Germany

    D. Schlenker

Authors
  1. C. Boit
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  2. K. Scholtens
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  3. R. Weiland
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  4. S. Görlich
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  5. D. Schlenker
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Corresponding author

Correspondence to C. Boit.

Additional information

Reprinted from Microelectronics Failure Analysis Desk Reference, 6th Edition, Richard J. Ross, Ed., ASM International, 2011, pp. 627–634.

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Boit, C., Scholtens, K., Weiland, R. et al. Managing the Unpredictable: A Business Model for Failure Analysis Service. J Fail. Anal. and Preven. 11, 578–587 (2011). https://doi.org/10.1007/s11668-011-9519-z

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  • DOI: https://doi.org/10.1007/s11668-011-9519-z

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