Measuring Quality of Care in Community Mental Health: Validation of Concordant Clinician and Client Quality-of-Care Scales
Measuring quality of care can transform care, but few tools exist to measure quality from the client’s perspective. The aim of this study was to create concordant clinician and client self-report quality-of-care scales in a sample of community mental health clinicians (n = 189) and clients (n = 469). The client scale had three distinct factors (Person-Centered Care, Negative Staff Interactions, and Inattentive Care), while the clinician scale had two: Person-Centered Care and Discordant Care. Both versions demonstrated adequate internal consistency and validity with measures related to satisfaction and the therapeutic relationship. These measures are promising, brief quality assessment tools.
KeywordsQuality of care Community mental health Scale development Person-centered care
The statements in this publication are solely the responsibility of the authors and do not necessarily represent the views of the Indiana Clinical and Translational Sciences Institute, the National Institutes of Health, the Patient-Centered Outcomes Research Institute (PCORI), PCORI’s Board of Governors or Methodology Committee, or the Department of Veterans Affairs or the United States government.
Research reported in this publication was partially funded through a Patient-Centered Outcomes Research Institute (PCORI) Award (No. IH-1304-6597) and from an Award (No. UL1TR001108) from the Indiana Clinical and Translational Sciences Institute, which is funded in part by a National Institutes of Health, National Center for Advancing Translational Sciences, Clinical and Translational Sciences Award.
Compliance with Ethical Standards
Conflict of Interest Statement
The authors declare that they have no conflict of interest.
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