Water Resources Management

, Volume 24, Issue 15, pp 4339–4358 | Cite as

Comparison of Consumer Attitudes Between Cyprus and Latvia: An Evaluation of Effect of Setting on Consumer Preferences in the Water Industry

  • Jonathan Chenoweth
  • Julie Barnett
  • Tereza Capelos
  • Chris Fife-Schaw
  • Tanika Kelay
Article

Abstract

Models approaching consumer expectations of their water supplier from a risk perspective suggest that consumers primarily and overwhelmingly want safe drinking water supply. In this study consumer preferences in the water sector are investigated in two contrasting case studies: Cyprus, where there have been significant quantity and continuity of supply issues, and Riga, where there have been water quality issues. While water quality is undoubtedly the main priority of water consumers in Riga, in Cyprus consumers indicate that they prioritise a more reliable service even though many are sufficiently dissatisfied with water quality that they do not drink the tap water. The analysis of consumer attitudes in the two case studies suggests that when water supply is unreliable, reliability takes precedence; once it is reliable quality issues come to the fore.

Keywords

Consumer expectations Risk Water suppliers Nicosia Cyprus Riga 

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Copyright information

© Springer Science+Business Media B.V. 2010

Authors and Affiliations

  • Jonathan Chenoweth
    • 1
  • Julie Barnett
    • 2
  • Tereza Capelos
    • 3
  • Chris Fife-Schaw
    • 4
  • Tanika Kelay
    • 4
  1. 1.Centre for Environmental StrategyUniversity of SurreyGuildfordUK
  2. 2.Department of Information Systems and ComputingBrunel UniversityKingston LaneUK
  3. 3.Department of PoliticsUniversity of SurreyGuildfordUK
  4. 4.Department of PsychologyUniversity of SurreyGuildfordUK

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