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Elicitation of Tacit Knowledge Using Soft Systems Methodology

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Abstract

Elicitation of tacit knowledge is of paramount importance in organizations for novice people’s use of experts’ knowledge. One of the shortcomings of knowledge elicitation techniques is lack of consensus among experts in eliciting tacit knowledge. In other words, experienced individuals have different viewpoints regarding the statement of complicated knowledge activities. Hence, using soft thinking approach, it is tried to establish agreement among experts and solve the problems of previous techniques. In the present study, a combination of concept mapping, scenario making, teach back, and card sorting techniques within the framework of soft systems methodology have been used. In this way, a methodology is presented for eliciting tacit knowledge.

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Notes

  1. http://www.attask.com/resources/blogpost/beginners-guide-it-project-management/

  2. Information System

  3. Request For Proposal

  4. Software Requirement Specification

  5. Software Architecture Document

  6. research and development

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Authors and Affiliations

  1. Department of Industrial Management, Faculty of Management and Accounting, Allameh Tabataba’i University, West End Hemat Highway, Dehkadeh-ye-Olympic, Tehrān, 1489684511, Iran

    Payam Hanafizadeh & Fakhrossadat Ghamkhari

Authors
  1. Payam Hanafizadeh
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  2. Fakhrossadat Ghamkhari
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Correspondence to Payam Hanafizadeh.

Appendices

Appendix 1: Concepts elicited on the basis of RD1

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Concepts elicited on the basis of RD1

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Appendix 2: Table of relationships between RD1 concepts

Table 7 Relationships between RD1 concepts
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Appendix 3: Tentative primary-task model and test model

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figure 8

Tentative primary-task model

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Fig. 9
figure 9

Test model

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Hanafizadeh, P., Ghamkhari, F. Elicitation of Tacit Knowledge Using Soft Systems Methodology. Syst Pract Action Res 32, 521–555 (2019). https://doi.org/10.1007/s11213-018-9472-9

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