Skip to main content
SpringerLink
Log in

A bibliometric study of SSME in information systems research

  • Published:
Scientometrics Aims and scope Submit manuscript

Abstract

Service research in information systems (IS) has received attention over many years. This study probes into the development of service science, management, and engineering literatures through the perspective of bibliometrics under IS. Data were based on the science social citation index, from the Institute of Scientific Information Web of Science database. A total of 4,513 entries in a span of 22 years from 1991 to 2012 were collected. This paper implemented and classified service science, service management, and SE articles using the following publication type and language, characteristics of articles outputs, country, subject categories and journals, and the frequency of title-words and keywords used. Also, the paper performs the K–S test to check whether the distribution of author article production follows Lotka’s law. Meanwhile, the analysis indicated the most relevant disciplines for SSME subject category provided by business economics, information science and library science, and computer science.

This is a preview of subscription content, log in via an institution to check access.

Access this article

Log in via an institution

Price excludes VAT (USA)
Tax calculation will be finalised during checkout.

Instant access to the full article PDF.

Institutional subscriptions

Fig. 1
Fig. 2
Fig. 3
Fig. 4
Fig. 5
Fig. 6
Fig. 7
Fig. 8
Fig. 9
Fig. 10
Fig. 11
Fig. 12
Fig. 13
Fig. 14
Fig. 15
Fig. 16
Fig. 17
Fig. 18
Fig. 19

Similar content being viewed by others

References

  • Abramo, G., D’angelo, C. A., & Solazzi, M. (2011). The relationship between scientists’ research performance and the degree of internationalization of their research. Scientometrics, 86(3), 629–643.

    Article  Google Scholar 

  • Akehurst, G. P. (2008). What do we really know about services? Service Business, 2(1), 1–15.

    Article  Google Scholar 

  • DeLone, W. H., & McLean, E. R. (2003). The DeLone and McLean model of information systems success: A ten-year update. Journal of Management Information Systems, 19(4), 9–30.

    Google Scholar 

  • Demirkan, H., Kauffman, R. J., Vayghan, J. A., Fill, H. G., Karagiannis, D., & Maglio, P. P. (2009). Service-oriented technology and management: Perspectives on research and practice for the coming decade. Electronic Commerce Research Applications, 7(4), 356–376.

    Article  Google Scholar 

  • Derrick, G. E., Hayen, A., Chapman, S., & Haynes, A. S. (2012). A bibliometric analysis of research papers published on photosynthesis: 1992–2009. Australian and New Zealand Journal of Public Health, 26(3), 269–273.

    Article  Google Scholar 

  • Fitzsimmons, J. A., & Fitzsimmons, M. J. (2001). Service management: Operations, strategy, and information technology (3rd ed.). New York, NY: McGraw-Hill.

    Google Scholar 

  • Glänzel, W. (2001). National characteristics in international scientific co-authorship relations. Scientometrics, 51(1), 69–115.

    Article  Google Scholar 

  • Gupta, D. K. (1987). Lotka’s law and productivity of entomological research in Nigeria for the period 1900–1973. Scientometrics, 12(1–2), 33–46.

    Article  Google Scholar 

  • IBM (2004).Services Science: A New academic discipline? Retrieved 14 June, 2013, from http://www.almaden.ibm.com/asr/resources/facsummit.pdf.

  • Karmakar, U. (2004). Will you survive the services revolution? Harvard Business Review, 82(6), 100–107.

    Google Scholar 

  • Kettinger, W. J., & Lee, C. C. (1994). Perceived service quality and user satisfaction with the information service function. Decision Sciences, 25(5–6), 737–766.

    Article  Google Scholar 

  • Maglio, P. P., & Spohrer, J. (2008). Fundamentals of service science. Journal of the Academy of Marketing Science, 36(1), 18–20.

    Article  Google Scholar 

  • Maglio, P. P., Srinivasan, S., Kreulen, J. T., & Spohrer, J. (2006). Service systems, service scientists, SSME, and innovation. Communicationsof the ACM, 49(7), 81–85.

    Article  Google Scholar 

  • Mohan, C. (2006). SSME research areas. Retrieved, from http://www.almaden.ibm.com/u/mohan/.

  • Nicholls, P. T. (1989). Bibliometric modeling processes and empirical validity of Lotka’s law. Journal of American Society for Information Science, 40(6), 379–385.

    Article  Google Scholar 

  • NISTEP. (2011). Japanese science and technology indicators 2011. Research material No.198. Tokyo: NISTEP.

  • North American Industry Classification System (NAICS). (2011). Retrieved, from http://www.census.gov/services/index.html.

  • Pal, N., & Zimmerie, R. (2005). Service innovation: A framework for success. eBRC White Paper, Pennsylvania State University.

  • Palvia, P., & Pinjani, P. (2007). A profile of information systems research published in Information & Management. Information & Management, 44(1), 1–11.

    Article  Google Scholar 

  • Pilkington, A., & Chai, K. H. (2008). Research themes, concepts and relationships: A study of international journal of service industry management (1990–2005). International Journal of Service Industry Management, 19(1), 83–110.

    Article  Google Scholar 

  • Quinn, J. B., Baruch, J. J., & Paquette, P. C. (1987). Technology in services. Scientific American, 257(6), 50–58.

    Article  Google Scholar 

  • Rai, A., & Sambamurthy, V. (2006). The growth of interest in services management: Opportunities for information systems scholars. Information Systems Research, 17(4), 327–331.

    Article  Google Scholar 

  • Spohrer, J. (2006). Services sciences, management, and engineering (SSME) and its relation to academic disciplines. In Proceedings of First German Service Science Conference.

  • Spohrer, J. (2007). Research director, IBM Almaden. Service Science, Management and Engineering (SSME), 27(3), 10.

    Google Scholar 

  • Spohrer, J., & Maglio, P. P. (2008). The emergence of service science: Toward systematic service innovations to accelerate co-creation of value. Production and Operations Management, 17(3), 238–246.

    Article  Google Scholar 

  • Spohrer, J., Maglio, P. P., Bailey, J., & Gruhl, D. (2007). Steps toward a science of service systems. IEEE Computer, 40(1), 71–78.

    Article  Google Scholar 

  • Svensson, G., Tronvoll, B., & Slatten, T. (2008). An assessment of the empirical characteristics of top journals in services marketing. Managing Service Quality, 18(3), 289–304.

    Article  Google Scholar 

  • Svensson, G., & Wood, G. (2006). The Pareto plus syndrome in top marketing journals: research and journal criteria. European Business Review, 18(6), 457–467.

    Article  Google Scholar 

  • Vlachy, J. (1978). Frequency distribution of scientific performance. A bibliography of Lotka’s law and related phenomena. Scientometrics, 1(1), 107–130.

    Article  Google Scholar 

  • Zhu, W. J., & Guan, J. C. (2013). A bibliometric study of service innovation research: Based on complex network analysis. Scientometrics, 94(3), 1195–1216.

    Article  Google Scholar 

Download references

Author information

Authors and Affiliations

  1. Department of Marketing Management, Takming University of Science and Technology, No. 56, Sec. 1, Huanshan Rd, Neihu, Taipei City, 11451, Taiwan, ROC

    Chien-Lung Hsu

  2. Department of Risk Control Management, Mega Financial Holding Company, 14F, No. 123, Section 2, Jhongsiao E. Road, Taipei 100, Taiwan, ROC

    Chun-Hao Chiang

Authors
  1. Chien-Lung Hsu
    View author publications

    You can also search for this author in PubMed Google Scholar

  2. Chun-Hao Chiang
    View author publications

    You can also search for this author in PubMed Google Scholar

Corresponding author

Correspondence to Chien-Lung Hsu.

Rights and permissions

Reprints and permissions

About this article

Check for updates. Verify currency and authenticity via CrossMark

Cite this article

Hsu, CL., Chiang, CH. A bibliometric study of SSME in information systems research. Scientometrics 102, 1835–1865 (2015). https://doi.org/10.1007/s11192-014-1334-3

Download citation

  • Received:

  • Published:

  • Issue Date:

  • DOI: https://doi.org/10.1007/s11192-014-1334-3

Keywords

Search

Navigation