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Journal of Regulatory Economics

, Volume 27, Issue 2, pp 123–154 | Cite as

Regulating Service Quality: A Survey

  • David E. M. Sappington
Article

Abstract

This article reviews the major insights of the economics literature regarding the design of service quality regulation in public utility industries. The focus is on generic service quality issues of primary relevance in the industries, which include the electricity, telecommunications, and water industries. The instruments that public utility regulators commonly employ and the manner in which the regulators employ the instruments to secure desirable levels of service quality are emphasized.

Keywords

service quality regulation 

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Copyright information

© Springer Science+Business Media, Inc. 2005

Authors and Affiliations

  1. 1.Department of EconomicsUniversity of FloridaGainesvilleUSA

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