Quality & Quantity

, Volume 46, Issue 3, pp 751–776 | Cite as

Quality as an autonomous body of knowledge. An in-depth survey on Italian higher education

  • Eva Lo Franco
  • Salvatore La Rosa


The need of people skilled on quality topics is strongly increased in Italy, in the last 10 years, and new professional figures that are specialized in quality have been recently recognized by the Italian official classification of occupations. However, there seems to be a lack of empirical studies that analyse education about quality supplied by Italian universities and business schools. This paper shows the results of an exploratory survey on the education in quality offered by Italian universities. The research was conducted on a reasoned sample of Italian universities, selected on the basis of the number of students enrolled and the number of supplied degree courses, in the academic year 2005/2006. Thanks to the findings of the survey it is possible to know what (what subjects related to quality concepts and tools are taught), where (within which degree programs they are taught), and when (at which degree level they are taught) Italian higher education is devoted to quality.


Education in quality in Italy Quality as a body of knowledge Exploratory survey of syllabi content 


Unable to display preview. Download preview PDF.

Unable to display preview. Download preview PDF.


  1. Bendell A., Disney J., McCollin C.: The future role of statistics in quality engineering and management. The Statistician. 48(3), 299–326 (1999)Google Scholar
  2. Bergman B., Klefsjö B.: Quality from Customer Needs to Customer Satisfaction, 2nd edn. Studentlitteratur, Lund (2003)Google Scholar
  3. Conti T.: Building Total Quality, A Guide for Management. Chapman and Hall, London (1993)CrossRefGoogle Scholar
  4. Dahlgaard J., Kristensen K.K., Kanji G.K.: Fundamentals of Total Quality Management: Process Analysis and Improvement. Taylor and Francis, London (1998)Google Scholar
  5. Disney J., Crabtree H., Harrison P.: The case for undergraduate education in quality management. Total Qual. Manag. 11(4–6), S574–S580 (2000)Google Scholar
  6. Evans J.R.: What should higher education be teaching about quality?. Qual. Prog. 29(8), 83–88 (1996)Google Scholar
  7. Feigenbaum A.V.: Total Qual, Control (Fortieth Anniversary Edition). McGraw-Hill Inc., New York (1991)Google Scholar
  8. Feigenbaum A.V.: We can’t improve American quality if we aren’t teaching it. Natl Product. Rev. 12(2), 139–141 (1993)CrossRefGoogle Scholar
  9. ISTAT-ISFOL: Nomenclatura e classificazione delle Unità Professionali (2006)Google Scholar
  10. Juran J.M., Godfrey A.B.: Juran’s Quality Handbook 5th edn. McGraw-Hill Inc., New York (2002)Google Scholar
  11. McCollin C., Coleman S., Evandt Ø.: Effective teaching of quality and ways to make it stick. MSOR Connect. 4(4), 1–7 (2004)Google Scholar
  12. MIUR.: Decreto 3 novembre 1999, n. 509. Regolamento recante norme concernenti l’autonomia didattica degli atenei (1999)Google Scholar
  13. Park Dahlgaard S.M.: The evolution patterns of quality management: some reflections on the quality movement. Total Qual. Manag. 10(4–5), S473–S480 (1999)Google Scholar
  14. Unioncamere—Ministero del Lavoro, Sistema Informativo Excelsior: I fabbisogni professionali e formativi delle imprese italiane. Unioncamere, Roma (2009)Google Scholar
  15. Van Der Wiele T., Dale B., Williams R., Bertsch B., Timmers J.: An examination of the type of total quality management teaching and research carried out by European academic institutions. Total Qual. Manag. 5(5), 299–308 (1994)CrossRefGoogle Scholar
  16. Van Kemenade E., Garré P.: Teach what you preach. Qual. Prog. 33(9), 33–39 (2000)Google Scholar
  17. Vazzana G., Bachmann D., Elfrink J.: Does higher education practice what it teaches?. Qual. Prog. 30(12), 67–70 (1997)Google Scholar
  18. Weinstein L.B., Petrick J.A., Saunders P.M.: What higher education should be teaching about quality—but is not. Qual. Prog. 31(4), 91–95 (1998a)Google Scholar
  19. Weinstein L.B., Petrick J.A., Castellano J., Vokurka R.J.: Integrating Six Sigma concepts in an MBA Quality Management Class. J. Educ. Bus. 83(4), 233–238 (1998b)CrossRefGoogle Scholar

Copyright information

© Springer Science+Business Media B.V. 2011

Authors and Affiliations

  1. 1.Dipartimento di Contabilità Nazionale e Analisi dei Processi SocialiUniversità di PalermoPalermoItaly

Personalised recommendations