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Performance measurement considering the interdependence of evaluators and criteria

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Abstract

This research constructs a performance evaluation mechanism in regard to the interdependence of evaluators and criteria. The interest in performance evaluation has spawned a number of studies that investigated criteria or evaluators for organizations’ performance evaluation. However, very little attention has been paid to address the relationship between the evaluators and criteria. It is quite clear that there are different standpoints exist in different evaluators, consequently particular evaluators usually emphasize certain groups of criteria more than others. On the other hand, considering different criteria the strength of relation of evaluator changes accordingly. We address the existence of interaction between evaluator and criteria, because the two factors play major roles in the performance evaluation. This consideration gives top managers the chance to explore and realize the relationship between evaluators and criteria. It also reveals the evaluators’ synthetic standpoints about criteria, which are meaningful for managerial purposes.

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Authors and Affiliations

  1. Department of Distribution Management, National Chin-Yi University of Technology, Taiping City, Taichung County, 411, Taiwan, ROC

    Sheu Hua Chen

  2. Department of Marketing Management, Transworld Institute of Technology, Douliu City, Yunlin County, 640, Taiwan, ROC

    Pei Wen Wang

  3. Department of Industrial Engineering and Management, National Chin-Yi University of Technology, Taiping City, Taichung County, 411, Taiwan, ROC

    Hong Tau Lee

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  1. Sheu Hua Chen
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  2. Pei Wen Wang
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  3. Hong Tau Lee
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Correspondence to Sheu Hua Chen.

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Chen, S.H., Wang, P.W. & Lee, H.T. Performance measurement considering the interdependence of evaluators and criteria. Qual Quant 46, 103–115 (2012). https://doi.org/10.1007/s11135-010-9330-z

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