Quality & Quantity

, Volume 44, Issue 6, pp 1093–1103 | Cite as

An application of six sigma methodology to reduce shoplifting in bookstores

  • K. S. Chen
  • C. S. Shyu
  • M. T. Kuo


Recently, bookstores in Taiwan have been facing keen competition and the resultant impact. Most shopkeepers understand that when they sell one hundred dollars worth of merchandise, they may not even generate ten dollars worth of profits. However, when they lost one hundred dollars worth of merchandise by shoplifting, it means they lost 100% of cost and possible profits. For this reason, shopkeepers face a crucial task, determining how to construct a model with a set of evaluations, analysis and suggested improvements, in order to promote the management of shoplifting in bookstores. This article, therefore, applied Six Sigma methodology to help reduce the incidence of shoplifting in bookstores.


Cause and effect diagram Specification limit Matrix analysis 


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Copyright information

© Springer Science+Business Media B.V. 2009

Authors and Affiliations

  1. 1.Department of Industrial Engineering and ManagementNational Chi-Yi Institute of TechnologyTaichungTaiwan, ROC
  2. 2.Graduate Institute of Educational AdministrationNational Pingtung University of EducationPingtungTaiwan, ROC
  3. 3.Department of EducationNational Pingtung University of EducationPingtungTaiwan, ROC

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