Journal of Productivity Analysis

, Volume 26, Issue 2, pp 147–163 | Cite as

A control rule for recruitment planning in engineering consultancy



The most valuable asset of a professional service firm is its people. Owing to the high labor turnover, staffing decision is very critical in its operations. We take engineering consultancy as a professional service and emphasize the importance of developing knowledge stock of skilled consultants in a planned manner for efficient productivity management. Our focus is management of knowledge-mix, which is the mix of consultants at different productivity levels. Our model is designed to determine the steady-state number of consultant-mix to meet demand at a desired service level. This is done through the use of control theory and chance constrained programming.


Engineering consultancy Labor turnover Knowledge level Control policy Workforce flexibility 

JEL Classifications

M12 C61 


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Copyright information

© Springer Science+Business Media, LLC 2006

Authors and Affiliations

  1. 1.Department of Business AdministrationUniversity of Illinois Urbana-ChampaignChampaignUSA

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