Abstract
Background Whether Chinese community pharmacists in chain pharmacies and independent pharmacies provide the same type and quality of pharmaceutical care has not been fully investigated. Objective This study aimed to investigate community pharmacists’ understanding, attitude, practice and perceived barriers of pharmaceutical care at chain pharmacies and independent pharmacies in China. Setting Community pharmacies in China. Method A questionnaire survey was conducted in 27 provinces (autonomous regions) and 4 municipality cities in China. Main outcome measure Chinese community pharmacists’ understanding, attitude, practice and perceived barriers of pharmaceutical care. Results The respondent pharmacists’ understanding of pharmaceutical care was only moderate, though they showed a positive attitude towards providing the service. The respondent pharmacists from both chain and independent pharmacies provided more basic pharmaceutical service than advanced pharmaceutical care. Regarding barriers to providing pharmaceutical care, the respondent pharmacists identified the main barriers as a lack of physical space, slow introduction of pharmacist law, lack of patient acceptance of pharmaceutical care, and lack of face-to-face communication with patients. Pharmacists at chain pharmacies had a better understanding of and attitude toward pharmaceutical care and practiced more advanced pharmaceutical care than pharmacists at independent pharmacies. Conclusion Chinese community pharmacists’ understanding and practice of pharmaceutical care in China needs improvement. Compared with pharmacists at chain pharmacies, pharmacists at independent pharmacies face more challenges in providing pharmaceutical care. Specific efforts should be made to improve pharmacist competence, increase patient acceptance and shape a better operative environment for community pharmacies, especially for independent pharmacies.
Similar content being viewed by others
References
Hepler CD, Strand LM. Opportunities and responsibilities in pharmaceutical care. Am J Hosp Pharm. 1990;47(3):533–43.
Briesacher B, Corey R. Patient satisfaction with pharmaceutical services at independent and chain pharmacies. Am J Health Syst Pharm. 1997;54(5):531.
Kalsekar I, Sheehan C, Peak A. Utilization patterns and medication adherence in patients with type 2 diabetes: variations based on type of pharmacy (chain vs. independent). Res Soc Adm Pharm. 2007;3(4):378–91.
Fang Y, Yang S, Zhou S, Jiang M, Liu J. Community pharmacy practice in China: past, present and future. Int J Clin Pharm. 2013;35(4):520–8.
Lv B, Yao F, Wang L, Gao W, Yang Q, Yang C, et al. Comparison of retail pharmacies supervision and pharmaceutical care mode between China and some countries and regions. Chin Pharm. 2016;4:569–72 (in Chinese).
Fang Y, Yang S, Feng B, Ni Y, Zhang K. Pharmacists’ perception of pharmaceutical care in community pharmacy: a questionnaire survey in Northwest China. Health Soc Care Commun. 2011;19(2):189–97.
Song M, Ung CO, Hu H, Wang Y. Community pharmacists’ perceptions about pharmaceutical care of OTC western medicine: a survey in Harbin of China. Int J Clin Pharm. 2015;37(6):1014.
Wang Y, Pan Z, Lv C. Discussion on how to improve the pharmaceutical service level of retail pharmacy in China. J Clin Med Lit. 2015;21:4514–6 (in Chinese).
Chinese Domestic Trade Department, Strategic Opinions on Operational Management of Chain Stores (Internal Trade Politics Law [1997] No. 24),1997-03-27.
Li Y. Local legislation study on the supervision and administration of pharmaceutical retailers—taking shanghai as research objects. Shanghai: Fudan University; 2008.
Annual Report 2016 Annual Statistics Food and Drug Administration. China Food and Drug Administration, http://xxgk.gdda.gov.cn/publicfiles/business/htmlfiles/gddaxxgk/s4765/201706/339371.htm. Accessed 25 June 2018.
Jin Z, Zheng M, Zhang J, Zhao M. Investigation on pharmaceutical care of chain drug stores in Chengdu from the consumers’ angle. Chin Pharm. 2017;30:4194–7 (in Chinese).
El Hajj MS, Al-Saeed HS, Khaja M. Qatar pharmacists’ understanding, attitudes, practice and perceived barriers related to providing pharmaceutical care. Int J Clin Pharm. 2016;38(2):330–43.
Dunlop JA, Shaw JP. Community pharmacists’ perspectives on pharmaceutical care implementation in New Zealand. Pharm World Sci. 2002;24(6):224–30.
Rossing C, Hansen EH, Krass I. The provision of pharmaceutical care in Denmark: a cross-sectional survey. J Clin Pharm Ther. 2003;28(4):311–8.
Mehralian G, Rangchian M, Javadi A, Peiravian F. Investigation on barriers to pharmaceutical care in community pharmacies: a structural equation model. Int J Clin Pharm. 2014;36(5):1–8.
Uema SA, Vega EM, Armando PD, Fontana D. Barriers to pharmaceutical care in Argentina. Pharm World Sci. 2008;30(3):211–5.
Aburuz S, Al-Ghazawi M, Snyder A. Pharmaceutical care in a community-based practice setting in Jordan: where are we now with our attitudes and perceived barriers? Int J Pharm Pract. 2012;20(2):71–9.
Ngorsuraches S, Li SC. Thai pharmacists’ understanding, attitudes, and perceived barriers related to providing pharmaceutical care. Am J Health Syst Pharm. 2006;63(21):2144.
Hughes CM, Hawwa AF, Scullin C, Anderson C, Bernsten CB, Björnsdóttir I, et al. Provision of pharmaceutical care by community pharmacists: a comparison across Europe. Pharm World Sci. 2010;32(4):472–87.
Rossing C, Hansen EH, Traulsen JM, Krass I. Actual and perceived provision of pharmaceutical care in Danish community pharmacies: the pharmacists’ opinions. Pharm World Sci. 2005;27(3):175–81.
Bell HM, McElnay JC, Hughes CM, Woods A. Provision of pharmaceutical care by community pharmacists in Northern Ireland. Am J Health Syst Pharm. 1998;55(19):2009–13.
Chisholm MA, Martin BC. Development of an instrument to measure student attitudes concerning pharmaceutical care. Am J Pharm Educ. 1997;61(4):374–9.
Tang G, Li D, Yuan S. Good pharmacy practice (2005 edition)(part 1). Chin J Hosp Pharm. 2006;26(5):503–6 (in Chinese).
Tang G, Li D, Yuan S. Good pharmacy practice (2005 edition)(part 2). Chin J Hosp Pharm. 2006;6:643–50 (in Chinese).
Tang G, Li D, Yuan S, Chang M, Zhu Z, Lu L, et al. Good pharmacy practice (2005 edition)(part 3). Chin J Hosp Pharm. 2006;26(7):783–5.
Brown CM, Barner JC, Shepherd MD. Issues and barriers related to the provision of pharmaceutical care in community health centers and migrant health centers. J Am Pharm Assoc. 2003;43(1):75–7.
American Society of Health-System Pharmacists. ASHP guidelines on a standardized method for pharmaceutical care. Am J Health Syst Pharm. 1996;53(14):1713–6.
Zhang F, Xu X. Comparative analysis of Chinese and Canadian clinica pharmacy curricula. Pharm Educ. 2017;33(3):30–4 (in Chinese).
Tan L, Wei J, Pan Y, Liu W, Yang B, Liu L, et al. Discussion on the teaching reform of clinical pharmacy undergraduate course. Educ Teach Forum. 2017;24:241–2 (in Chinese).
Chen X, Zhang G, Li Y, Zhao Y. Problems and countermeasures of qualification regulation of licensed pharmacists in China. Med Soc. 2017;30(1):15–8 (in Chinese).
Worley MM, Schommer JC, Brown LM, Hadsall RS, Ranelli PL, Stratton TP, et al. Pharmacists’ and patients’ roles in the pharmacist-patient relationship: are pharmacists and patients reading from the same relationship script? Res Soc Adm Pharm. 2007;3(1):47–69.
Gong S, Mo Z. Living situation and survival strategies of the retail pharmacy in modern business and New Medical Reform. Manag Obs. 2015;31:166–8 (in Chinese).
Jin Z, Ma Y, Gu J, Xue W, Zhao M. Investigate and analysis on weakening of pharmacy service function in drugstores. Chin Pharm. 2014;12:12–4 (in Chinese).
Mossialos E, Courtin E, Naci H, Benrimoj S, Bouvy M, Farris K, et al. From, “retailers” to health care providers: transforming the role of community pharmacists in chronic disease management. Health Policy. 2015;119(5):628–39.
Scahill SL, Tracey MS, Sayers JG, Warren L. Being healthcare provider and retailer: perceiving and managing tensions in community pharmacy. J Pharm Pract Res. 2018;48(3):251–61.
Acknowledgements
The authors thank all the data collection assistants who provided help in data collection.
Author information
Authors and Affiliations
Corresponding author
Ethics declarations
Funding
The authors received no specific funding for this work.
Conflicts of interest
All the authors declare that they have no conflict of interest.
Additional information
Publisher's Note
Springer Nature remains neutral with regard to jurisdictional claims in published maps and institutional affiliations.
Electronic supplementary material
Below is the link to the electronic supplementary material.
Rights and permissions
About this article
Cite this article
Xi, X., Huang, Y., Lu, Q. et al. Community pharmacists’ opinions and practice of pharmaceutical care at chain pharmacy and independent pharmacy in China. Int J Clin Pharm 41, 478–487 (2019). https://doi.org/10.1007/s11096-019-00802-w
Received:
Accepted:
Published:
Issue Date:
DOI: https://doi.org/10.1007/s11096-019-00802-w