Abstract
The paper sets forth scientific foundations and organizational-technical environment offered by ISO 9000 standards that are oriented to product quality management and, thus, product quality planning. The authors describe the results of coal product quality planning with using the QFD methodology, present a model of coal quality control through the coal product life cycle and mining technologies. It is proposed to evaluate the quality management efficiency by the coefficient of concordance between the product quality and consumer’s demands.
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Translated from Fiziko-Tekhnicheskie Problemy Razrabotki Poleznykh Iskopaemykh, No. 6, pp. 67–85, November–December, 2008.
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Freidina, E.V., Botvinnik, A.A. & Dvornikova, A.N. Coal quality control in the context of international standards ISO 9000 - 2000. J Min Sci 44, 585–599 (2008). https://doi.org/10.1007/s10913-008-0066-2
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DOI: https://doi.org/10.1007/s10913-008-0066-2