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How Does Your Doctor Talk with You? Preliminary Validation of a Brief Patient Self-Report Questionnaire on the Quality of Physician–Patient Interaction

  • Christiane Bieber
  • Knut G. Müller
  • Jennifer Nicolai
  • Mechthild Hartmann
  • Wolfgang Eich
Article

Abstract

The quality of physician–patient interaction is increasingly being recognized as an essential component of effective treatment. The present article reports on the development and validation of a brief patient self-report questionnaire (QQPPI) that assesses the quality of physician–patient interactions. Data were gathered from 147 patients and 19 physicians immediately after consultations in a tertiary care outpatient setting. The QQPPI displayed good psychometric properties, with high internal consistency and good item characteristics. The QQPPI total score showed variability between different physicians and was independent of patients’ gender, age, and education. The QQPPI featured high correlations with other quality-related measures and was not influenced by social desirability, or patients’ clinical characteristics. The QQPPI is a brief patient self-report questionnaire that allows assessment of the quality of physician–patient interactions during routine ambulatory care. It can also be used to evaluate physician communication training programs or for educational purposes.

Keywords

Quality of physician–patient interaction Validation of questionnaire Quality of health care Patient-centered care Patient involvement Shared decision-making 

Abbreviations

QQPPI

Questionnaire on the Quality of Physician–Patient Interaction

QHC

Quality of health care

PSHC

Patient satisfaction with health care

PPS

Presumed patient satisfaction

Notes

Acknowledgements

We would like to thank all participating patients and physicians.

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Copyright information

© Springer Science+Business Media, LLC 2010

Authors and Affiliations

  • Christiane Bieber
    • 1
  • Knut G. Müller
    • 1
  • Jennifer Nicolai
    • 1
  • Mechthild Hartmann
    • 1
  • Wolfgang Eich
    • 1
  1. 1.Department of Psychosomatic and General Internal Medicine, Centre for Psychosocial MedicineUniversity of HeidelbergHeidelbergGermany

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