Journal of Child and Family Studies

, Volume 14, Issue 3, pp 403–415 | Cite as

The Links Among Perceived Adherence to the System of Care Philosophy, Consumer Satisfaction, and Improvements in Child Functioning

  • Kelly N. Graves


The present study investigated the associations among perceived adherence to the system of care philosophy, changes in internalizing and externalizing behaviors, and consumer satisfaction with services. Participants included 98 families, interviewed at two time points across a one-year period. Hierarchical multiple regressions indicated that the more a child and family perceived services to be consistent with the system of care philosophy, the greater their level of satisfaction with services and the fewer internalizing and externalizing behaviors they reported one year after receiving services (controlling for initial levels of problem behaviors). Implications for children’s mental health service delivery are offered.


system of care child functioning satisfaction with services system of care adherence community mental health 


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Copyright information

© Springer Science + Business Media, Inc. 2005

Authors and Affiliations

  1. 1.Center for Youth, Family, and Community Partnerships, Department of PsychologyUniversity of North Carolina at GreensboroGreensboro

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