Constructing a decision support system for management of employee turnover risk

  • Xin Wang
  • Hong Wang
  • Hong Wang
  • Li Zhang
  • Xiongfei Cao


In the time of knowledge economy, competency among enterprises is focused on the competency of human resources. Employee turnover risk is becoming an important facet influencing the stability and development of enterprises. After analyzing employee turnover risk factors that could threaten enterprise production and operations, we proposed a multi-level model of the evaluation system for employee turnover risk based on the analysis of factors influencing employee turnover risk. A decision support system is proposed for employee turnover risk management using message processing mechanisms and software combination technology and system integration. Data, information and knowledge needed in the system come from enterprises’ internal application systems and external systems. The structure and components of the system which is based on Web Services are presented. We also proposed an analytic system based on knowledge management. At last, strategies to effectively manage employee turnover risk are proposed.


Decision support system Employee turnover risk Enterprise management Knowledge management Self-learning mechanism 



We thank the reviewer’s helpful comments to improve this manuscript. We extend our sincere thanks to all the participants in this study for sharing their time, experience, and insights with us so generously. We gratefully acknowledge the support of the Quality Inspection Project (200910088) and National Science Foundation (70971005).


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Copyright information

© Springer Science+Business Media, LLC 2011

Authors and Affiliations

  • Xin Wang
    • 1
  • Hong Wang
    • 2
  • Hong Wang
    • 3
  • Li Zhang
    • 4
  • Xiongfei Cao
    • 5
    • 6
  1. 1.Transportation Management CollegeDalian Maritime UniversityDalianChina
  2. 2.School of Business and EconomicsNorth Carolina A&T State UniversityGreensboroUSA
  3. 3.BOE Technology Group Co., LtdBeijingChina
  4. 4.College of Economics and ManagementBeijing Jiaotong UniversityBeijingChina
  5. 5.USTC-City University Joint Advanced Research CenterUniversity of Science and Technology of ChinaHefeiChina
  6. 6.City University of Hong KongSuzhouChina

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