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Group Decision and Negotiation

, Volume 16, Issue 4, pp 363–379 | Cite as

A Repeatable E-Collaboration Process Based on ThinkLets for Multi-Organization Strategy Development

  • Johanna Bragge
  • Hilkka Merisalo-Rantanen
  • Antti Nurmi
  • Leena Tanner
Article

Abstract

In recent years, multi-organizational collaboration has become more and more important in both business and research. We conducted an action research (AR) intervention with a consortium of Finnish universities that needed to revise its joint strategy. We designed and facilitated a repeatable collaboration process for this multi-organizational strategy development. The process was built using the Collaboration Engineering (CE) approach with thinkLets, which provides expert-level advice for novice facilitators, and it was powered by Group Support Systems (GSS). Our overall impression of CE’s ability to provide valuable design and facilitation support for complex processes is very affirmative. The consortium was satisfied with the intervention, as it saved huge amounts of time compared with conventional strategic work. The process was also seen as more democratic, because the GSS tools enabled equal participation during the session. Our study also provides a ready-to-apply CE process recipe to organizations for revising their strategy. Through this recipe, supplemented with knowledge on thinkLets, the strategy development process may easily be repeated by other facilitators or even practitioners.

Keywords

Collaboration Engineering (CE) thinkLets Group Support Systems (GSS) action research (AR) strategy process e-collaboration multi-organizational teams information systems development 

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Notes

Acknowledgements

The authors thank the two anonymous referees for their comments on improving this paper. This research was supported in part by the Marcus Wallenberg’s Foundation for Business Research, the HSE Foundation, and the Finnish Foundation for Economic and Technology Sciences.

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Copyright information

© Springer Science + Business Media B.V. 2006

Authors and Affiliations

  • Johanna Bragge
    • 1
  • Hilkka Merisalo-Rantanen
    • 1
  • Antti Nurmi
    • 1
  • Leena Tanner
    • 1
  1. 1.Department of Business TechnologyHelsinki School of EconomicsHelsinkiFinland

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