Group Decision and Negotiation

, Volume 14, Issue 4, pp 307–331 | Cite as

GSS for Multi-Organizational Collaboration: Reflections on Process and Content

  • Fran Ackermann
  • L. Alberto Franco
  • Brent Gallupe
  • Michael Parent


Multi-organizational collaboration has become the norm for modern organizations as they seek to survive and prosper in increasingly turbulent times. These collaborations can take many forms, but face problems due to different management styles, different cultures, and different operating modes of the participant organizations. These differences usually cause difficulties for the multi-organizational teams that are set up to make the collaboration operational. Group Support Systems (GSSs) is one possible way of supporting these multi-organization collaboration teams (MCTs). This paper builds and describes a conceptual framework that highlights the critical characteristics of these teams and how GSS might support their activities. The framework is based on a detailed analysis of three case studies using three different GSSs.


Group Support Systems collaborations multi-organizational teams 


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Copyright information

© Springer Science + Business Media, Inc. 2005

Authors and Affiliations

  • Fran Ackermann
    • 1
  • L. Alberto Franco
    • 2
  • Brent Gallupe
    • 3
  • Michael Parent
    • 4
  1. 1.Department of Management ScienceStrathclyde UniversityGlasgowUK
  2. 2.Warwick Business SchoolUniversity of WarwickCoventryUK
  3. 3.346 Goodes Hall Queen’s School of BusinessQueen’s UniversityKingstonCanada
  4. 4.Faculty of Business AdministrationSimon Fraser UniversityBurnabyCanada

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