Employee Responsibilities and Rights Journal

, Volume 19, Issue 4, pp 247–261 | Cite as

Managing Telework Programs Effectively

  • Jeffrey A. Mello


Telework has greatly increased in both popularity and use in recent years. The original impetus behind telework has shifted over the years away from social responsibility as employers have come to realize the significant benefits they can reap from a well-designed and implemented telework program. Despite the well-documented environmental, societal, employer and employee benefits associated with telework, telework changes the nature of the employer–employee relationship and can have some detrimental effects on an organizations if not implemented strategically. This paper explores the prevalence of and benefits and limitations associated with telework and provides recommendations as to how to most effectively implement telework.

Key words

telework employers employee technology 


  1. Ahrentzen, S. B. (1990). Managing conflict by managing boundaries: How professional home workers cope with multiple roles at home. Environment and Behavior, 22, 723–752.CrossRefGoogle Scholar
  2. Arnold, J. T. (2006). Making the leap. HR Magazine, 51(5), 80–86.Google Scholar
  3. Bailor, C. (2006). NYC rides with telecommuting. Customer Relationship Management, 10(3) 11–12.Google Scholar
  4. Bangemann, M. (1994). Europe and the global information society. Brussels: European Commission.Google Scholar
  5. Baruch, Y. (2000). Teleworking: Benefits and pitfalls as perceived by professionals and managers. New Technology, Work and Employment, 15, 34–49.CrossRefGoogle Scholar
  6. Baruch, Y. (2001). The status of research on teleworking and an agenda for future research. International Journal of Management Reviews, 3(2), 113–129.CrossRefGoogle Scholar
  7. Baruch, Y., Nicholson, N. (1997). Home, sweet work: Requirements for effective home working. Journal of General Management, 23(2), 15–30.Google Scholar
  8. Bednarz, M. (2005). Teleworking takes off in Atlanta. Network World, 22(38), 45, Sept 26, 2005.Google Scholar
  9. Crandall, W., & Gao, L. (2005). An update on telecommuting: Review and prospects for emerging issues. S.A.M. Advanced Management Journal, 70(3), 30–37.Google Scholar
  10. Edwards, J. R., & Rothbard, N. P. (1999). Work-family stress and wellbeing: An examination of person-environment fit in the work and family domains. Organizational Behavior and Human Decision Processes, 77, 85–129.CrossRefGoogle Scholar
  11. Garner, G., & Dick, G. (2007). Telecommuting: A managerial perspective. retrieved from (on February 8, 2007).
  12. Gibson, J., Blackwell, C., Dominics, P., & Demerath, N. (2002). Telecommuting in the 21st century: Benefits, issues, and a leadership model which will work. Journal of Leadership and Organizational Studies, 8(4), 75–86.CrossRefGoogle Scholar
  13. Golden, T. O. (2006). The role of relationships in understanding telecommuter satisfaction. Journal of Organizational Behavior, 27(3), 319–364.CrossRefGoogle Scholar
  14. Harpaz, I. (2002). Advantages and disadvantages of telecommuting for the individual, organization and society. Work Study, 51(2/3), 74–80.CrossRefGoogle Scholar
  15. Hoffmann, M. A. (2006). Government release pandemic plan. Business Insurance, 40(19), 3–4, May 8, 2006.Google Scholar
  16. Joyce, A. (2001). Getting in gear to telecommute. Washington Post, E-1, 10, December 31, 2001.Google Scholar
  17. Joyce, A. (2006). Lost laptops a wake-up call for telecommuters. South Florida Sun-Sentinel, June 19, 2006, BR-13.Google Scholar
  18. Kennedy, M. M. (2005). Consider office environment before offering telecommuting. Marketing News, 39(17), 54–55, Oct 15, 2005.Google Scholar
  19. Khalifa, M., & Davidson, R. (2000). Exploring the telecommuting paradox. Communications of the ACM, 42(3), 29–30.CrossRefGoogle Scholar
  20. Kirk, J., & Belovics, R. (2006). Making e-working work. Journal of Employment Counseling, 43(1), 39–46.Google Scholar
  21. Kossek, E. E., Lautsch, B. A., & Eaton, S. C. (2006). Telecommuting, control and boundary management: Correlates of policy use and practice, job control and work-family effectiveness. Journal of Vocational Behavior, 68(2), 347–367.CrossRefGoogle Scholar
  22. Kurland, N. B., & Bailey, D. E. (1999). Telework: The advantages and challenges of working here, there, anywhere and anytime. Organizational Dynamics, 28(2), 53–67.CrossRefGoogle Scholar
  23. Leonard, B. (2001). Few employees are embracing telecommuting. HR Magazine, 46(3), 31.Google Scholar
  24. Manochehri, G., & Pinkerton, T. (2003). Managing telecommuters: Opportunities and challenges. American Business Review, 27(1), 9–16.Google Scholar
  25. McAdams, J. (2006). Telecommuters. Computer World, 40(20), 36–37, May 15, 2006.Google Scholar
  26. McGee, M. K. (2005). Retention tension. InformationWeek, Nov 7, 2005 Iss 1063, 49–51.Google Scholar
  27. Messmer, E. (2006). Telecommuting security concerns grow. Network World, 23(41) 43, April 24, 2006.Google Scholar
  28. Mills, J., Wong-Ellison, C. Werner, W., Clay, J. (2001). Employer liability for telecommuting employees. Cornell Hotel and Restaurant Quarterly, 42(5), 48–59.CrossRefGoogle Scholar
  29. Nie, N. (1999). Tracking the techno future. American Demographics, July, 50.Google Scholar
  30. Perez, M., & Sanchez, A. M. (2005). The differences of firm resources and the adoption of teleworking. Technovation, 25(12), 1476–1483.CrossRefGoogle Scholar
  31. Piskurich, G. (1998). An organizational guide to telecommuting. Alexandria, VA: American Society for Training and Development.Google Scholar
  32. Potter, E. (2003). Telecommuting: The future of work, corporate culture and American society. Journal of Labor Research, 24(1), 73–84.CrossRefGoogle Scholar
  33. Robertson, M., Maynard, W., & McDevitt, J. (2003). Telecommuting: managing the safety of workers in home office environments. Professional Safety, 48(4), 30–36.Google Scholar
  34. Rockridge Associates, Inc. (2006). 2005/2006 National technology Readiness Survey. July 12, 2006. Retrieved from (on August 8, 2006).
  35. Roitz, J., Jackson, E. (2006). Alternative work arrangement: AT&T adds business continuity to the long list of telework’s advantages. Journal of Organizational Excellence, 25(2), 3–12, Spring 2006.CrossRefGoogle Scholar
  36. Ruiz, Y., & Walling, A. (2005). Home-based working using communication technologies. Labour Market Trends, 113(10), 417–426.Google Scholar
  37. Scott, R. C., & Timmerman, C. E. (1999). Communication technology use and multiple workplace identifications among organizational teleworkers with varied degree of virtuality. IEEE Transaction on Professional Communication, 42(4), 240–260.CrossRefGoogle Scholar
  38. Solomon, C. (2000). Don’t forget your telecommuters. Workforce, 79(5), 56–63.Google Scholar
  39. Stallion Technologies (2002). The history and direction of telecommuting. retrieved from (on February 8, 2007).
  40. Taskin, L., & Devos, V. (2005). Paradoxes from the individualization of human resource management: The case of telework. Journal of Business Ethics, 62(1), 13–24.CrossRefGoogle Scholar
  41. Thatcher, S. M. B., & Zhu, X. (2006). Changing identities in a changing workplace: Identification, identity enactment, self-verification, and telecommuting. Academy of Management Review, 31(4), 1075–1088.CrossRefGoogle Scholar
  42. Thibodeau, P. (2006). Hotel chain takes new tack on call center IT. Computerworld, 40(3), 8, Jan 16, 2006.Google Scholar
  43. Tremblay, D. G. (2002). Balancing work and family with telework? Organizational issues and challenges for women and managers. Women in Management Review, 17(3/4), 157–170.CrossRefGoogle Scholar
  44. United States Bureau of Transportation Services (2006). Transportation Implications of Telecommuting. National Transportation Library, a program of the Bureau of Transportation Services; retrieved from (on August 7, 2006).
  45. Vidal, S. (2004). Australia Telecommuting Services and Equipment 2004–2008 Forecast and Analysis. ICD Australia. retrieved from (on February 8, 2007).

Copyright information

© Springer Science+Business Media, LLC 2007

Authors and Affiliations

  1. 1.Andreas School of BusinessBarry UniversityMiami ShoresUSA

Personalised recommendations