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Gender and Ethical Conduct of Hotel Employees in Kumasi Metropolis, Ghana

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Abstract

Increasingly it is recognised that the background characteristics of employees in the hotel industry affect their ethical behaviour in the service delivery process. In particular, the gender of employees in the hotel industry has been shown to affect the ethical conduct of employees. Despite this recognition, few empirical studies in Ghana have examined the relationship between the gender of employees in the hotel industry and their ethical behaviour. Based on a cross-sectional survey of 320 randomly sampled hotel employees in the Kumasi Metropolis, Ghana, this paper will investigate the relationship between the gender of hotel employees and ethical behaviour in the performance of their daily service delivery roles. Data will be analysed using descriptive statistics and correlation analysis. Findings suggest that there are more male (60%) employees than females (40%) in the hotel industry in Kumasi. More males than females (66.4 versus 33.6%) also occupy managerial positions. However, females were more likely to exhibit ethical conduct in the service delivery process than their male counterparts. The implications of these findings will be discussed. Conclusions will be drawn and recommendation for further research will also be indicated.

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Authors and Affiliations

  1. Department of Geography and Rural Development, Kwame Nkrumah University of Science and Technology, Kumasi, Ghana

    Foster Frempong

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  1. Foster Frempong
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Correspondence to Foster Frempong.

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Conflict of interest

There was no funding for this research. I declare that there is no conflict of interest as far as this research is concerned.

Ethical Approval

The study on gender and ethical conduct of hotel employees in Kumasi Metropolis, Ghana, is a research that was conducted in Ghana with employees in the hotel industry as respondents. Research ethical standards were followed where all the respondents signed the informed consent form before responding to the questionnaire. Proper permission was also obtained from management of the selected hotels that were used for the study. All other ethical issues were taken into consideration.

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Frempong, F. Gender and Ethical Conduct of Hotel Employees in Kumasi Metropolis, Ghana. J Bus Ethics 154, 721–731 (2019). https://doi.org/10.1007/s10551-017-3476-8

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  • DOI: https://doi.org/10.1007/s10551-017-3476-8

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