Quality system implementation in the National Metrology Institute of Montenegro

Abstract

Accreditation of calibration laboratories is a means for achieving competence recognition and assuring customers that their calibration services are accurate and reliable. Moreover, it is a powerful tool for a National Metrology Institute (NMI), enabling the formal acceptance of its measurement results. It could be especially useful when calibration activities are performed in well-developed laboratories, which have participated successfully in interlaboratory comparisons but have been awaiting the publication of Calibration and Measurement Capabilities in the BIPM Key comparison database. This paper describes establishment and implementation of a quality management system in the NMI of Montenegro called Bureau of Metrology (MBM) that complies with ISO/IEC 17025. We have presented the results of the first audit evaluation, corrective actions, preparation of quality management documentation, measurement traceability, as well as advantages of being accredited. Our experience of implementing ISO/IEC 17025 for the accreditation of national calibration laboratories established within the MBM shows that strategic planning, establishment of long-term objectives, as well as the commitment to fulfilling standard requirements are the basis for acceptable calibration results. International acceptance of confidence and reliability of calibration services and measurement results provided by the MBM laboratories represents a useful marketing tool for promoting the image of the institution.