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CallCenter INTERNATIONAL

, Volume 1, Issue 2, pp 20–23 | Cite as

Service competence as a key to customer trust

Interview with Don Peppers, Peppers&Rogers Group, USA
  • Springer Fachmedien Wiesbaden
Customerservice
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Abstract

Don Peppers is one of the most well-known international specialists for marketing and customer care management. He was the Top-Speaker at the recent Call Center World exhibition in Berlin. Due to his profound experience, he does not balk at analysing the weak points in firms and call center organizations. Call Center International discussed some key points, call centers still face in any kind of customer interaction.

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Copyright information

© Springer Fachmedien Wiesbaden GmbH 2008

Authors and Affiliations

  • Springer Fachmedien Wiesbaden
    • 1
  1. 1.WiesbadenGermany

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