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Voice Business

Aufbau von Sprachportalen mit dem Phone Manager

Voice business

Establishing speech portals using Phone Manager

  • WI — Innovative Produkte
  • Published:
Wirtschaftsinformatik

Abstract

Phone Manager is a system that generates and manages speech dialogues, so-called call flows. With the help of a browser based interface the different components within a linguistic dialogue can be created in a task-specific and customer-specific way. Examples are the flow of speech prompts (previously recorded phrases), text-to-speech, automatic speech recognition, voice mails, fax on demand, direct connection to the call center or to separate operators, and many more. Additionally, the Phone Manager enables the combination of fixed telephone network, mobile services, data base and other computer based applications. The application can be integrated into virtually every technical infrastructure by compliance with the ECTF-standard.

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Author information

Authors and Affiliations

  1. Infoman AG, Vaihinger Straße 169, D-70567, Stuttgart, Deutschland

    Rainer Bamberger

  2. Technischen Fachhochschule Berlin, FB Wirtschafts- und Gesellschaftswissenschaften, Luxemburger Straße 10, D-13353, Berlin, Deutschland

    Anne König

Authors
  1. Rainer Bamberger
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  2. Anne König
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Corresponding author

Correspondence to Rainer Bamberger.

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Bamberger, R., König, A. Voice Business. Wirtschaftsinf 44, 261–266 (2002). https://doi.org/10.1007/BF03250844

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  • DOI: https://doi.org/10.1007/BF03250844

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