Abstract
This article reviews different approaches to quality management in the private sector from an evolutionary perspective. Two dimensions of this evolution are crucial: the scope of evaluation (“product” versus “system”) and the objective versus intersubjective orientation. Experiences within the private sector can be relevant for the public sector, with adaptation for public sector characteristics. Complexity of both object and process of evaluation has implications for the professionalization of the evaluation function.
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Godfroij, A. Evaluation in the private sector: Evolution and professionalization of quality management. Knowledge and Policy 8, 55–70 (1995). https://doi.org/10.1007/BF02904931
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DOI: https://doi.org/10.1007/BF02904931