Journal of the Academy of Marketing Science

, Volume 20, Issue 2, pp 119–134 | Cite as

A general framework for explaining internal vs. external exchange

  • Robert F. Lusch
  • Stephen W. Brown
  • Gary J. Brunswick


There is an often overlooked substitute for exchange in the marketplace. Organizational units in the form of house-holds and businesses can create, consume and/or use goods and services internally and thus avoid markets. This article offers a unified discussion of why organizations engage in internal as well as external exchange activity, with the objective of encouraging marketing theorists to integrate internal exchange into the discipline. By addressing internal exchange activity, scholars should be able to construct more comprehensive theories of macromarketing, competitive strategy, and perhaps even a general theory of marketing.


Marketing Firm Level Consumer Research Exchange Outcome Internal Exchange 
These keywords were added by machine and not by the authors. This process is experimental and the keywords may be updated as the learning algorithm improves.


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Copyright information

© Academy of Marketing Science 1992

Authors and Affiliations

  • Robert F. Lusch
    • 1
  • Stephen W. Brown
    • 2
  • Gary J. Brunswick
    • 3
  1. 1.University of OklahomaAlvaUSA
  2. 2.Arizona State UniversityTempleUSA
  3. 3.Northern Michigan UniversityMarquetteUSA

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