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Commentary on “Humanistic Management of Social Innovation in Service (SIS): An Interdisciplinary Framework”

  • Raymond P. FiskEmail author
Commentary

Abstract

The interdisciplinary framework for bringing humanistic management and service research together contained in “Humanistic Management of Social Innovation in Service (SIS): An Interdisciplinary Framework” is analyzed in this commentary. The humanistic management framework for social innovation in service that the authors propose is quite invigorating. The authors identify many new future service research opportunities.

Keywords

Social Innovation in Services (SIS) Transformative service research Service encounter Human interactions Compassion Communication Collaboration Dignity Well-being 

Notes

References

  1. Aksoy, L., L. Alkire (née Nasr), S. Choi, P. Kim, and L. Zhang. 2019. Social innovation in service: A conceptual framework and research agenda. Journal of Service Management 30 (3): 429–448.CrossRefGoogle Scholar
  2. Grönroos, Christian. 1990. Service management and marketing. Lexington: Lexington Books.Google Scholar
  3. Kabadayi, S., Alkire (née Nasr), L., Broad, G.M., Livne-Tarandach, R., Wasieleski, D. and Puente, A.M. 2019. Humanistic Management Journal.  https://doi.org/10.1007/s41463-019-00063-9.
  4. Vargo, S.L. & Lusch, R.F. 2004. “Evolving to a new dominant logic for marketing", Journal of Marketing, Vol. 68 no. January, pp. 1-17.Google Scholar

Copyright information

© Springer Nature Switzerland AG 2019

Authors and Affiliations

  1. 1.Department of Marketing, McCoy College of Business AdministrationTexas State UniversitySan MarcosUSA

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