Task Clarification and Feedback Improves Room Tidiness and Safety in a Training Center
In training centers, staff and client safety is of paramount concern. Efforts to keep an area clean can contribute to better safety. This study employed a multiple-baseline across-participants-and-locations design to assess the effectiveness of a treatment package, which included task clarification and feedback, to increase room tidiness in a behavioral training center in Hong Kong. Results show that the treatment package was effective in improving room tidiness.
KeywordsCleanliness Staff training Autism center Behavior analysis
Compliance with Ethical Standards
Conflict of Interest
Yuen Yan Ng declares that she has no conflict of interest. David Fischer declares that he has no conflict of interest. Benjamin N. Witts declares that he has no conflict of interest. This project was completed in partial fulfillment for a master’s degree in applied behavior analysis by the first author under the supervision of the second and third authors.
All procedures performed in studies involving human participants were in accordance with the ethical standards of the institutional and/or national research committee and with the 1964 Helsinki declaration and its later amendments or comparable ethical standards.
Informed assent was obtained from all families of individual participants included in the study.
- Carr, J. E., Wilder, D. A., Majdalany, L., Mathisen, D., & Strain, L. A. (2013). An assessment-based solution to a human-service employee performance problem: an initial evaluation of the performance diagnostic checklist–human services. Behavior Analysis in Practice, 6(1), 16–32.CrossRefGoogle Scholar
- Centers for Disease Control and Prevention. (2008). CDC childhood injury report: patterns of unintentional injuries among 0–19 year olds in the United States, 2000–2006. Retrieved from https://www.cdc.gov/safechild/pdf/cdc-childhoodinjury.pdf
- Crowell, C. R., Anderson, C. D., Abel, D. M., & Sergio, J. P. (1988). Task clarification, performance feedback, and social praise: procedures for improving the customer service of bank tellers. Journal of Applied Behavior Analysis, 21, 65–71. https://doi.org/10.1901/jaba.1988.21-65.CrossRefGoogle Scholar
- National Safety Council. (2015). Odds of dying. Retrieved from file:///D:/St.%20Cloud/ Courses/697%20Intership/Project%202/Articles/Safety/NSC_InjuryFacts2015Ed.pdf.Google Scholar
- Reid, D. H., Parsons, M. B., & Green, C. W. (1989). Behavioral staff management in human services: behavioral research and application. Springfield, IL: Charles C. Thomas.Google Scholar
- U.S. Bureau of Labor Statistics (2017, November 9). Employer-reported workplace injuries and illnesses: 2016 [Press release] (No. USDL-17-1482). Retrieved from https://www.bls.gov/news.release/pdf/osh.pdf
- Wooderson, J. R., Cuskelly, M., & Meyer, K. A. (2014). A systematic review of interventions for improving the work performance of direct support staff. Research and Practice in Intellectual and Developmental Disabilities, 1, 160–173. https://doi.org/10.1080/23297018.2014.941967.CrossRefGoogle Scholar