Health and Technology

, Volume 9, Issue 5, pp 857–876 | Cite as

Sociotechnical design for mobile anticoagulant therapy

  • Barbara Rita BarricelliEmail author
  • Jose Abdelnour-Nocera
  • Jennie Wilson
  • Ken Eason
Original Paper


In this paper we present MANTRA (Mobile ANticoagulant TheRApy), a project aimed at studying feasibility and acceptability of the introduction of mobile technology in the management of anticoagulant therapy involving both patients and health practitioners in their design. By the evaluation of the MANTRA Project, we developed a general approach to mHealth in the remote management of chronic diseases by supporting the communication among patients and healthcare practitioners. Patients usually have to make frequent visits to surgeries to meet nurses for the tests, and General Practitioners (GPs) for receiving drug prescriptions. We report on the implementation of the project as a proof of concept in London. A group of patients, General Practitioners, nurses, and healthcare assistants from the National Health Service (NHS) participated in design and evaluation phases. The distinct characteristics of the NHS as one of the world’s largest publicly funded health services posed a number of sociotechnical challenges to the design team. We present how we approached and addressed these challenges through MANTRA. Patients and Healthcare practitioners recognized the validity of our proposed design approach not only for supporting the remote therapy practice preserving an efficient and effective communication with the patients, but also as a way for better managing resources in anticoagulant clinics in the context of the NHS. With our research we explored the process that needs to be followed to develop a mobile system that would fit the sociotechnical ecosystem of anticoagulant therapy. Furthermore, we are now able to identify the changes that will be necessary in the ecosystem itself to make an effective use of the mobile system.


Anticoagulant therapy Chronic diseases mHealth Mobile devices Sociotechnical design Telemedicinee 


Funding Information

The MANTRA Project was funded by the Leverhulme Trust with a Visiting Fellowship for Barbara Rita Barricelli at the University of West London.

Compliance with Ethical Standards

Conflict of interests

The authors whose names are listed above certify that they have NO affiliations with or involvement in any organization or entity with any financial interest (such as honoraria; educational grants; participation in speakers? bureaus; membership, employment, consultancies, stock ownership, or other equity interest; and expert testimony or patent-licensing arrangements), or non-financial interest (such as personal or professional relationships, affiliations, knowledge or beliefs) in the subject matter or materials discussed in this manuscript.

Informed Consent

Informed consent was obtained from all individual participants included in the study.

Ethical statement

The authors whose names are listed above certify that all procedures performed in studies involving human participants were in accordance with the ethical standards of the institutional and/or national research committee and with the 1964 Helsinki declaration and its later amendments or comparable ethical standards. The Project went under Ethical approval through the NHS and the University of West London in 2013.

Ethical approval

The authors whose names are listed above certify that all procedures performed in studies involving human participants were in accordance with the ethical standards of the institutional and/or national research committee and with the 1964 Helsinki declaration and its later amendments or comparable ethical standards. The Project went under Ethical approval through the NHS and University of West London in 2013.


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Copyright information

© IUPESM and Springer-Verlag GmbH Germany, part of Springer Nature 2019

Authors and Affiliations

  1. 1.Department of Computer ScienceUniversità degli Studi di MilanoMilanoItaly
  2. 2.School of Computing and EngineeringUniversity of West LondonLondonUK
  3. 3.ITI / LARSySUniversity of MadeiraFunchalPortugal
  4. 4.College of Nursing, Midwifery and HealthcareUniversity of West LondonLondonUK
  5. 5.Design SchoolLoughborough UniversityLoughboroughUK

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