Effects of user perceptions of SAP ERP system on user learning and skills
- 17 Downloads
This study examines the effects of playfulness and anxiety as perceived by users in relation to SAP enterprise resource planning (ERP) system on users’ learning of business processes and users’ skills to use the system. Data was collected from a survey of college students who took a course on business process integration with ERP system where students used SAP ERP system to complete course works on business processes. System playfulness is found to have a small positive effect on user learning and skills without any control but the positive effect disappears after controlling for gender and prior experiences. System anxiety is found to have a large negative effect on both user learning and skills. These results suggest that enhancing the playfulness of SAP ERP system can help improve the user’s learning of business processes and the user's skills to use the system, but that reducing the anxiety of the system is far more important in improving the user’s learning of business processes and the user’s skills to use the system.
KeywordsEnterprise resource planning (ERP) SAP System playfulness System anxiety Business processes User learning User skills
Support for travel expenses pertaining to this study was provided by the Institute for International Business of the Stillman School of Business at Seton Hall University for Sung J. Shim. We highly appreciate the reviewers’ insightful and helpful comments on our earlier manuscript.
- Cohen, J. (1988). Statistical power analysis for the behavioral sciences. Hillsdale, NJ: Lawrence Erlbaum Associates Inc.Google Scholar
- Compeau, D. R., & Higgins, C. A. (1995). Computer self-efficacy: Development of a measure and initial test. Management Information Systems Quarterly, 9(2), 89–211.Google Scholar
- ERPsim. (2019). ERPsim, the business simulation for SAP. Retrieved from https://erpsim.hec.ca/en/erpsim. Accessed on 2 March 2019.
- Ganzel, R. (1998). Feeling squeezed by technology? Training, 35(4), 62–70.Google Scholar
- Hair, J. F., Anderson, R. E., Tatham, R. L., & Black, W. C. (1992). Multivariate data analysis with readings. Upper Saddle River, NJ: Prentice-Hall.Google Scholar
- Herzig, P., Strahringer, S., & Ameling, M. (2012). Gamification of ERP systems—Exploring gamification effects on user acceptance constructs. In Proceedings of the MKWI 2012 (pp. 793–804).Google Scholar
- Lauchlan, S. (2017). How SAP became the world’s third largest independent software supplier. Retrieved from http://www.computerweekly.com/feature/How-SAP-became-the-worlds-third-largest-independent-software-supplier. Accessed on 10 Oct 2018.
- Magal, S. M. & Word, J. (2017). Business Process Integration with SAP ERP. Frisco, Texas: Epistemy Press LLC.Google Scholar
- Nunnally, J. C. (1978). Psychometric theory (2nd ed.). New York: McGraw-Hill.Google Scholar
- Pedhazur, E. J. (1982). Multiple regression in behavioral research (2nd ed.). Fort Worth, TX: Holt, Rinehart and Winston.Google Scholar
- SAP University Alliances. (2018). SAP University alliances: Building talent for the digital future. Retrieved from http://www.sap.com/training-certification/university-alliances.html. Accessed on 10 Oct 2018.
- Webster, J. (1989). Playfulness and computers at work. Unpublished Doctoral Dissertation, New York University.Google Scholar
- Wildstrom, S. H. (1998). They’re mad as hell out there. Business Week, 3600, 32–33.Google Scholar