The Role of Job Crafting and Perceived Organizational Support in the Link between Employees’ CSR Perceptions and Job Performance: A Moderated Mediation Model

  • Won-Moo Hur
  • Tae-Won Moon
  • Wook-Hee ChoiEmail author


This study aims to test the mediating effect of job crafting on the relationship between employees’ corporate social responsibility (CSR) perceptions and job performance, as well as the moderating effects of perceived organizational support (POS) on the employee CSR perceptions – job performance relationship. Utilizing survey-based data from South Korean samples, this study analyzed the responses of 181 hotel employees who reported their CSR perceptions and their own job crafting, together with their supervisor-rated job performance one month later. Job crafting fully mediated the positive relationship between employees’ CSR perceptions and job performance, the positive association between employees’ CSR perceptions and job crafting being more pronounced when organizational support was high than when it was low. Furthermore, organizational support was found to moderate the indirect effect of employees’ CSR perceptions and job performance through job crafting.


Employees’ CSR perceptions Job crafting Job performance Perceived organizational support 


Compliance with Ethical Standards

Conflict of Interest

The authors declare that they have no conflict of interest.

Ethical Approval

All procedures performed in studies involving human participants were in accordance with the ethical standards of the institutional and/or national research committee and with the 1964 Declaration of Helsinki and its later amendments or comparable ethical standards.

Informed Consent

Informed consent was obtained from all individual participants included in the study.


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Authors and Affiliations

  1. 1.College of Business AdministrationInha UniversityIncheonSouth Korea
  2. 2.School of Business AdministrationHongik UniversitySeoulSouth Korea
  3. 3.Department of Hotel & Tourism Management, Colleage of ManagementDongguk University GyeongjuGyeongjuSouth Korea

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