, Volume 27, Issue 1, pp 31–33 | Cite as

Comments on: recent developments in the queueing problem

  • Duygu YenginEmail author

From queues in a bank to waiting lists to enrol in child care, queues are in every part of our lives. In IT, queues arise when requests reach a system faster than it can process them. Waiting in a queue is costly and the cost may differ across people. How should a queue be formed so that the total waiting cost is minimized? If everyone in a queue is equally entitled for the service they are waiting for, then the question of fairness also arises. A person waiting at the back of the queue will obviously find the situation unfair and envy a person in the front. Can we utilize monetary transfers to restore fairness? Economic theory has developed answers to such questions. In a nutshell, a queueing problem is concerned with finding a “desirable” queuing rule that determines the order in which to serve agents and the (positive or negative) monetary transfers they should receive.

The economic theory literature on the queueing problem has grown significantly in the last decades. There is a...


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© Sociedad de Estadística e Investigación Operativa 2019

Authors and Affiliations

  1. 1.School of EconomicsUniversity of AdelaideAdelaideAustralia

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