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Consideration of ethical attributes along the consumer decision-making journey

  • Christina SchampEmail author
  • Mark Heitmann
  • Robin Katzenstein
Original Empirical Research

Abstract

Information about ethical strengths and weaknesses of individual products (e.g., cause-related marketing, corporate social responsibility records) is increasingly available in the marketplace. However, market shares of ethical brands are still low, even though prior research indicates that ethical attributes influence brand choice. This research broadens the perspective of prior research by investigating the role of ethical attributes during earlier stages of the decision funnel, namely, consideration set formation. Four empirical studies demonstrate that brands’ ethical strengths exert less impact on the consideration than on the choice stage. Specifically, brands that are not otherwise part of consideration sets benefit less from ethical strengths in larger assortments where consideration set formation plays a more important role. By investigating the screening rules that consumers apply, this study determines that while ethical strengths are subordinate, ethical weaknesses evoke asymmetric effects, such that misconduct exerts a stronger effect during screening processes than benefits do. To increase effects of ethical strengths on screening, firms can enhance the emotional intensity of ethical attributes and make them more salient and subjectively important.

Keywords

Corporate social responsibility Cause-related marketing Ethical values Consideration set formation Decision funnel Non-compensatory decision heuristics 

Notes

Supplementary material

11747_2019_629_MOESM1_ESM.pdf (1.3 mb)
ESM 1 (PDF 1.33 MB)

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Copyright information

© Academy of Marketing Science 2019

Authors and Affiliations

  • Christina Schamp
    • 1
    Email author
  • Mark Heitmann
    • 1
  • Robin Katzenstein
    • 1
  1. 1.Institute for Marketing & Customer InsightUniversity of HamburgHamburgGermany

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