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Patients’ Perceptions of Hospitals Affiliated with America’s Highest-Rated Medical Centers

  • Kyle H. SheetzEmail author
  • Hari Nathan
  • Justin B. Dimick
Concise Research Reports

INTRODUCTION

Numerous studies suggest that a hospital’s reputation is an important factor in determining where patients decide to seek care.1, 2 In an era of frequent hospital mergers and acquisitions, academic medical centers have the opportunity to extend their reputable brands across larger markets of potential patients.3 Whether these mergers influence the affiliating hospitals’ reputation remains unclear.

Using the Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) survey to measure how patients perceive a hospital’s overall quality and reputation, we sought to determine whether HCAHPS scores increased for those affiliating with the prominent medical centers named to the U.S. News and World Report Honor Roll.

METHODS

We identified hospitals affiliating with those named to the 2018 U.S. News Honor Roll between 2010 and 2016 using the American Hospital Association Survey. We used propensity scores to match affiliating hospitals with non-affiliated controls...

Notes

Funding Information

This work was funded by the NIH grants R01AG039434 (JBD) and R01HS023597 (JBD).

Compliance with Ethical Standards

Conflict of Interest

The authors declare that they do not have a conflict of interest.

References

  1. 1.
    Chiu AS, Resio B, Hoag JR, et al. US Public Perceptions About Cancer Care Provided by Smaller Hospitals Associated With Large Hospitals Recognized for Specializing in Cancer Care. JAMA Oncol 2018.Google Scholar
  2. 2.
    Schwartz LM, Woloshin S, Birkmeyer JD. How do elderly patients decide where to go for major surgery? Telephone interview survey. BMJ 2005;331:821.CrossRefGoogle Scholar
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    Hauptman PJ, Bookman RJ, Heinig S. Advancing the Research Mission in a Time of Mergers and Acquisitions. JAMA 2017;318:1321–2.CrossRefGoogle Scholar
  4. 4.
    Ryan AM, Krinsky S, Maurer KA, Dimick JB. Changes in Hospital Quality Associated with Hospital Value-Based Purchasing. The New England journal of medicine 2017;376:2358–66.CrossRefGoogle Scholar

Copyright information

© Society of General Internal Medicine 2019

Authors and Affiliations

  • Kyle H. Sheetz
    • 1
    Email author
  • Hari Nathan
    • 1
  • Justin B. Dimick
    • 1
  1. 1.Center for Healthcare Outcomes and Policy University of MichiganAnn ArborUSA

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