Patient Perspectives on Clinical Scribes in Primary Care
Clinical scribes who are medical assistants or nurses may not only relieve the increased administrative burdens electronic health records place on primary care physicians but also bring benefits1, 2 in documentation quality, patient care, and team dynamics3. In our previous qualitative study, patients associated clinical scribes with improved documentation quality and increased attention from their physicians 3. While most were comfortable with the clinical scribe’s presence, a few alluded to situations in which they would be uncomfortable 3. Thus, to describe quantitatively patient opinions, we surveyed patients about their perspectives regarding clinical scribes in primary care.
A 16-item questionnaire was developed iteratively with expert oversight from a committee of practicing physicians and health system researchers. This questionnaire was pilot tested with 10 patients. Data from pilot testing were not included in the final analysis. Based on patient...
KEY WORDSprimary care primary care redesign doctor-patient relationships
Dr. Misra-Hebert receives funding from the Agency for Healthcare Research and Quality grant no. K08HS024128.
COMPLIANCE WITH ETHICAL STANDARDS
This study was approved by the Cleveland Clinic Institutional Review Board.
Conflict of Interest
The authors declare that they do not have a conflict of interest.
- 3.Yan C, Rose S, Rothberg MB, Mercer MB, Goodman K, Misra-Hebert AD. Physician, Scribe, and Patient Perspectives on Clinical Scribes in Primary Care. J Gen Intern Med. 2016. https://doi.org/10.1007/s11606-016-3719-x.