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Journal of General Internal Medicine

, Volume 33, Issue 4, pp 563–566 | Cite as

A Framework for Tracking Former Patients in the Electronic Health Record Using an Educational Registry

  • Gregory E. BrissonEmail author
  • Cynthia Barnard
  • Patrick D. Tyler
  • David M. Liebovitz
  • Kathy Johnson Neely
Perspective

Abstract

One challenge of contemporary medical education is that shorter lengths of stay and time-limited clerkships often interrupt a student’s relationship with a patient before a diagnosis is made or treatment is completed, limiting the learning experience. Medical students sometimes use electronic health records (EHRs) to overcome these limitations. EHRs provide access to patients’ future medical records, enabling students to track former patients across care venues to audit their diagnostic impressions and observe outcomes. While this activity has potential to improve clinical training, there is a risk of unintended harm to patients through loss of privacy. Students need guidance on how to perform this activity appropriately. This article describes an ethical framework for tracking using an “educational registry,” a list of former patients housed within the EHR that one follows longitudinally for educational purposes. Guiding principles include obtaining permission from patients, having legitimate educational intent, and restricting review of records to those essential for training. This framework could serve as a foundation for institutions seeking to develop a policy on tracking former patients, and may facilitate research on the use of EHRs to improve medical education, such as reducing diagnostic error and promoting self-directed learning.

KEY WORDS

medical education electronic health records medical ethics patient privacy legal issues in medicine 

Most medical students use electronic health records (EHRs),1,2 and there is consensus that educators should use them to improve training.37 One educational application of EHRs involves “tracking” patients, defined as following up on former patients in the EHR for educational purposes after they have left one’s direct care.8 Tracking provides access to patients’ future clinical data, enabling students to audit their diagnostic impressions,5 observe outcomes, and develop deliberate practice patterns by offering feedback on questions such as, “Did we really need to order that?”7

Students find tracking educationally beneficial,9 but there is a risk to patient privacy associated with unlimited access to patient records.8,10 Horwitch has recommended that medical schools provide guidance on “how to do this that would not violate ethical or HIPAA requirements.”11

In this paper we describe a framework for tracking using an “educational registry” (EdR): a list of former patients housed within the EHR that one follows longitudinally for educational purposes. Our goal was to develop a tracking method that safeguards patient privacy while preserving the learning opportunities.

Registries are widely used in medicine,1215 though little has been written about their use in medical education. An EdR is a tool for tracking the outcomes of patients one has encountered during training. At its most basic it is simply a list—but information contained within EdRs is HIPAA-compliant (as opposed to keeping a list on paper or a smartphone), and the term “registry” signifies that it is fundamentally different from patient lists used in daily clinical care. Below, we examine the rationale for EdRs and offer a framework for using them appropriately.

RATIONALE FOR EdRs

Medical students learn by observing disease patterns and treatment courses, a learning model which depends on longitudinal follow-up.1620 However, time-limited clerkships and decreasing lengths of stay often interrupt a student’s relationship with a patient before a diagnosis is made or treatment is completed, limiting the learning experience.20,21

One solution is the longitudinal clerkship model, which provides continuity not possible in traditional clerkships, though these are available to a minority of students.2123 Another solution is the use of virtual patients that simulate longitudinal clinical experiences.2426 However, these are expensive, and students lack an emotional connection to the subject which has been shown to improve learning.26,27

Educational registries offer benefits of both longitudinal clerkships and virtual patients. Hirsh et al. noted that, “In order to anchor clinical learning in caregiving, students must have relevant involvement with patients at the site and time of initial medical decision making, ideally before the diagnosis is made, and be able to follow patients for the duration of an illness episode (and beyond), ideally across care venues.”19 With EdRs, any patient encounter has potential to evolve into such a learning opportunity.

Alpert theorized that learners would benefit from a “secure institutional social media that delivers follow-up information to the trainee(s) involved.”28 That is what an EdR does. And Dhaliwal and Detsky predict that master diagnosticians of the future will use the EHR to track outcomes, measure their diagnostic error rates, and regularly examine their mistakes.29 EdRs provide that capability. As McLaughlin and Coderre conclude, tracking “makes sense pedagogically.”20

RISKS ASSOCIATED WITH TRACKING

Tracking is not new. Hughes observes that students have always followed up on patients, “but that was usually through word of mouth.”11 With EHRs, ease of access to records—the very quality that facilitates tracking—greatly increases its potential for harm.

An ethical and legal analysis of tracking has been published, and a strong case can be made to permit tracking for education.8 However, students may underestimate the associated risk to privacy.10

What is difficult to appreciate about tracking is that it relates to the future. When patients grant the healthcare team access to their records, they understand that team members may see everything in their histories. What they may not realize is that, when tracking is allowed, they have unwittingly granted access to future events that may be completely unrelated to educational objectives. For example, students tracking a former patient with lupus might learn that this patient is treated for chlamydia at some later point. Despite assurances that students are bound by confidentiality, that new information is private, and the patient may simply not want students to know.10

A FRAMEWORK FOR USING EdRs

Academic medical centers (AMCs) must assure patients that their records are being handled appropriately.30 Addressing this concern, we developed an ethical framework for tracking former patients. Essentially, the EdR is the tracking tool, and the framework is its instruction manual.

This framework was derived from widely accepted principles of medical ethics,31 the International Medical Informatics Association (IMIA) code of ethics,32 and the HIPAA Privacy Rule.33 It is also based on experience at our institution (GEB, CB, KJN), where 95% of users agree that it satisfies their obligation to respect patient privacy and preserve autonomy (unpublished data, 2017).

The framework is presented below.

EdRs Must Be Treated with the Same Privacy and Security Protections as the EHR

Information in the EHR acts as a patient-analogue, giving rise to its protected status.34 Information in an EdR is similarly protected, and the same requirements for maintaining confidentiality and privacy apply to records after the direct care relationship with the patient has concluded. Therefore, lists of former patients should be confined to the EHR.

Students Should Ask Patients or Their Surrogates for Permission to Track Them

Permission for tracking may be implicit in the general consent at AMCs, and tracking for educational purposes is permissible under the concept of “health care operations” described in the HIPAA Privacy Rule.33 However, compliance with laws and policies may not fully satisfy one’s ethical obligation to patients.

Privacy can be defined as the ability for patients to control their personal information.35 If we accept as self-evident that patients have a right to privacy, then they have a fundamental right to control the use of their electronic records.32 Kluge has reasoned that, just as patients may “grant access to their bodies to individuals of their choice” (such as trainees), patients may “grant others permission to access their medical record.”36 Therefore, to safeguard privacy, explicit permission is optimal.8,11

Students should explain to patients that they would like to follow their progress through the EHR. The following script could be used to obtain permission: “It has been a pleasure taking care of you. If it’s all right, I’d like to follow up in your medical record and see how you are doing. Would that be okay?” If patients object, students should not track them.

At our institution, we permit one student to obtain permission for other students who have had a meaningful clinical relationship (defined below) with that patient. This process minimizes the number of tracking requests patients receive.

Students are Permitted to Track Only Those Patients with Whom They Have Had a Meaningful Clinical Relationship and Must Have Legitimate Educational Intent

According to the IMIA, use of the protected health records must be “demonstrably necessary and not simply a matter of convenience.”32,37 In addition, the HIPAA Privacy Rule requires hospitals to “restrict use of protected health information based upon the specific roles of the members of their workforce.”33 Applied to EdRs, students must have a meaningful clinical relationship with a patient and legitimate educational intent to justify tracking.

What defines a “meaningful clinical relationship” is open to interpretation. We propose that it includes patients on whom students have performed a history and physical as a member of the primary service, performed a consult, or had significant cross-coverage. It also includes patients cared for by a service in which students were a part and with whom they had longitudinal contact, such as rounds, team discussions, and sign-out sessions.

Determining “legitimate educational intent” depends on the judgment of the student. Prior to using EdRs, students should receive training so they understand the privilege and responsibility associated with tracking. Just as we trust properly trained students to examine patients, we can trust properly trained students to examine the health records of former patients.

Students Should Confine Their Review to the Minimum Information Necessary, and Are Permitted to Track Patients for the Minimum Length of Time Necessary to Achieve Educational Benefit

According to the IMIA, access to the EHR must occur with a “minimum of interference with the rights of the affected person.”32 Similarly, the HIPAA Privacy Rule states that use of the EHR is restricted to the “minimum amount of protected health information needed to accomplish the intended purpose.”33 Applied to EdRs, students should confine their review of records to those which apply to their educational objective (i.e., follow-up on the condition for which they originally evaluated the patient) and should conclude when the educational objective has been achieved (resolution of the condition).

There is no standard for determining which health records are necessary for learning or when an educational objective has been achieved. One could argue that there is always something to be learned from follow-up. However, to respect patient privacy, one must have reasonable limits. With training on the rationale for such limits, students can be trusted to restrict their use of EdRs for education—recognizing that the duration of follow-up will vary depending upon the condition. For example, a patient with an allergic reaction that resolves in the hospital should not be tracked after discharge, but students may reasonably track a brain-injured patient through rehabilitation and recovery. Our experience suggests that students typically track patients from 1 to 6 months.

Compliance Must Be Monitored

The HIPAA Privacy Rule guarantees patients the right to an accounting of the disclosures of their electronic records.33 Applied to EdRs, EHR use for tracking must be monitored. To comply with HIPAA, AMCs routinely audit EHR use in their institutions, which should provide the necessary oversight of EdRs. Of note, since implementation at our institution, there have been no HIPAA violations related to EdR use (GEB, CB, KJN).

Guiding principles for using an educational registry (EdR)

• EdRs must be treated with the same privacy and security protections as the EHR.

• Students should ask patients or their surrogates for permission to track them.

• Students are permitted to track only those patients with whom they have had a meaningful clinical relationship and must have legitimate educational intent.

• Students should confine their review to the minimum information necessary, and are permitted to track patients for the minimum length of time necessary to achieve educational benefit.

• Compliance must be monitored.

IMPLEMENTING EdRs AND FUTURE DIRECTIONS

Many AMCs do not have a policy on tracking.8 This framework could serve as a foundation for institutions seeking to develop one.

Implementation of EdRs is straightforward: EHRs typically allow users to create custom patient lists. Tracking can be independent or incorporated into an existing curriculum, though students should receive training before starting. At our institution, students attend a class on EdRs and must have completed HIPAA training and a medical ethics course.

Currently, our students track independently. They are not required to track, though 96% report doing so.9 Ideally, students would be coached by faculty who meet with students to discuss their EdRs: which patients they enrolled in the registry, and why; how the permission conversation was conducted; and what they learned. However, EdRs are a new educational resource, and incorporating them into formal training will take time. In the interim, properly trained students should be permitted to track independently.

With a framework in place to guide tracking, research should focus on using EdRs to improve training. To date, the sole educational outcome that has been measured is the perceived utility of tracking by learners themselves.9 McLaughlin and Coderre observe that the clinical impact of tracking is “distant and dilute” and therefore difficult to measure, so they suggest studying proximal outcomes.20 Examples could include the impact of tracking on clinical reasoning, such as generating a differential diagnosis or using appropriate testing; or the impact on ethical decision-making, which may be strengthened, because tracking offers regular opportunities to manage ethical conflicts. EdRs may be particularly well-suited to measuring diagnostic error rates and improving the diagnostic process, described as a “professional imperative” by the Institute of Medicine.38 EdRs may even offer a novel opportunity to assess self-directed learning by monitoring EdR use to determine how often students track.

CONCLUSION

EdRs are a secure platform for tracking former patients for educational purposes. This article describes a framework to guide medical students on using them in an ethically appropriate manner. With training, students can begin using EdRs, and implementation should facilitate research on how to best use them to improve medical education.

Notes

Acknowledgements

The authors wish to thank members of the Northwestern Memorial Hospital (NMH) Medical Ethics Committee for their spirited debate, which contributed to this framework. They would like to thank the members of the NMH Patient Family Advisory Council who generously participated in a focus group on the subject of this manuscript.

Prior Presentations

We have presented this topic at three conferences: Alliance for Academic Internal Medicine: “Innovating Medical Education: Updating Your Student Curriculum,” in March, 2017; “The Patient, The Practitioner and the Computer: Holding on to the Core of Our Healing Professions in a Time of Technological Change,” Warren Alpert School of Medicine of Brown University, March, 2017; and the American Society of Bioethics and Humanities national conference, October, 2017.

Compliance with Ethical Standards

Conflict of Interest

The authors declare that they do not have a conflict of interest.

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Copyright information

© Society of General Internal Medicine 2017

Authors and Affiliations

  • Gregory E. Brisson
    • 1
    Email author
  • Cynthia Barnard
    • 1
  • Patrick D. Tyler
    • 2
  • David M. Liebovitz
    • 3
  • Kathy Johnson Neely
    • 1
  1. 1.Northwestern University Feinberg School of MedicineChicagoUSA
  2. 2.Beth Israel Deaconess Medical CenterBostonUSA
  3. 3.The University of Chicago Pritzker School of MedicineChicagoUSA

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