Evaluation of Patient Satisfaction in a State Reference Center of Bipolar Disorder

  • Juan Miguel Garrido
  • Jose Sánchez-Moreno
  • Mireia Vázquez
  • Diego Hidalgo
  • Marc Valentí
  • Jose Manuel Goikolea
  • Antoni Benabarre
  • Alejandro Ylla
  • Iria GrandeEmail author
  • Eduard Vieta
  • Antoni Trilla


The change of view from a paternalist physician-patient relationship towards another based on patient autonomy has led to patients being considered as health care system users. Since this shift of focus, the opinions of patients has been keenly taken into consideration in the strategic plans of quality of the health care departments regarding perceived quality and customers’ opinion about the overall quality of the service offered.1,2 According to the quality of care delivered by psychiatric services and the quality perceived by the patient, compliance to treatment regimes, promptness in seeking help for further episodes, and the patients’ understanding of the disorder vary as does the prognosis of the disorder.3

One way to obtain these opinions is through patient satisfaction questionnaires. Donabedian was one of the first authors to measure quality using satisfaction questionnaires with the aim of integrating patients’ opinions into the elaboration of improvement...



IG is grateful for the support received from the Instituto de Salud Carlos III, Ministry of Economy and Competitiveness of Spain (Juan Rodés Contract (JR15/00012) and a grant (PI16/00187)) integrated into the Plan Nacional de I+D+I and cofunded by ISCIII-Subdirección General de Evaluación and Fondo Europeo de Desarrollo Regional (FEDER). EV is grateful for the support received from the Instituto de Salud Carlos III, Ministry of Economy and Competitiveness of Spain (PI 12/00912), integrated into the Plan Nacional de I+D+I and cofunded by ISCIII-Subdirección General de Evaluación and Fondo Europeo de Desarrollo Regional (FEDER); Centro para la Investigación Biomédica en Red de Salud Mental (CIBERSAM), Secretaria d’Universitats i Recerca del Departament d’Economia i Coneixement (2014_SGR_398), Seventh European Framework Programme (ENBREC), and the Stanley Medical Research Institute.

Compliance with Ethical Standards

The study was approved by the Committee of Ethics and Investigation of the Hospital Clínic of Barcelona.

Competing Interests

IG has a Juan Rodés Contract (JR15/00012) and a grant (PI16/00187) from the Instituto de Salud Carlos III, Ministry of Economy and Competitiveness of Spain; she has also consulted for Ferrer and has been a speaker for Ferrer and Janssen Cilag. Prof. E. Vieta has received grants and honoraria from AstraZeneca, Ferrer, Forest Research Institute, Gedeon Richter, GlaxoSmithKline, Janssen, Lundbeck, Otsuka, Pfizer, Sanofi-Aventis, Sunovion, and Takeda as well as from the Centro para la Investigación Biomédica en Red de Salud Mental (CIBERSAM), Grups Consolidats de Recerca 2014 (SGR 398), Seventh European Framework Programme (ENBREC), and Stanley Medical Research Institute. The remaining authors declare no competing interests.


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Copyright information

© National Council for Behavioral Health 2017

Authors and Affiliations

  • Juan Miguel Garrido
    • 1
  • Jose Sánchez-Moreno
    • 2
  • Mireia Vázquez
    • 3
  • Diego Hidalgo
    • 2
  • Marc Valentí
    • 2
  • Jose Manuel Goikolea
    • 2
  • Antoni Benabarre
    • 2
  • Alejandro Ylla
    • 4
  • Iria Grande
    • 2
    • 5
    Email author
  • Eduard Vieta
    • 2
  • Antoni Trilla
    • 6
    • 7
  1. 1.Personality Disorder UnitGeneral Hospital of CataloniaBarcelonaSpain
  2. 2.Bipolar Disorders Unit, Hospital Clinic, Institute of NeurosciencesUniversity of Barcelona, IDIBAPS, CIBERSAMBarcelonaSpain
  3. 3.Clinical Institute of Neurosciences, Hospital ClinicUniversity of BarcelonaBarcelonaSpain
  4. 4.Avantium Business ConsultingBarcelonaSpain
  5. 5.Bipolar Disorders Unit, Clinical Institute of NeurosciencesHospital ClinicBarcelonaSpain
  6. 6.Department of Preventive Medicine and Epidemiology, Hospital ClinicIDIBAPS, University of BarcelonaBarcelonaSpain
  7. 7.Barcelona Centre for International Health Research (CRESIB), Hospital Clínic - Universitat de BarcelonaISGlobalBarcelonaSpain

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