Advertisement

The importance of access to information and knowledge coordination on quality and economic benefits obtained from Six Sigma

  • Jorge Luis García-AlcarazEmail author
  • Francisco Javier Flor Montalvo
  • Liliana Avelar-Sosa
  • María Mercedes Pérez de la Parte
  • Julio Blanco-Fernández
  • Emilio Jiménez-Macías
Article
  • 20 Downloads

Abstract

This paper presents a structural equation model that relates knowledge coordination with access to information in the process of implementing Six Sigma and their impact on the quality and economic benefits obtained. The model integrates four latent variables (knowledge coordination and access to information as independent variables; quality benefits and economic benefits as dependent variables), that are intertwined by five hypotheses validated statistically through the partial least squares technique using data from 301 responses to a survey applied in the maquiladora industry. Findings suggest that to obtain benefits associated with product quality, information and knowledge acquired from Six Sigma, projects must be carefully saved, managed, and analysed with appropriate statistical techniques applied by green and black belts. However, to obtain economic benefits, the information and knowledge must be transformed into benefits associated with quality such as reduction in delivery time, reduction of customer complains and compliance with standards demanded by the customer.

Keywords

Decision support systems Six Sigma Knowledge coordination Information management Economic benefits 

Notes

Compliance with ethical standards

Conflicts of interest

The authors declare no conflicts of interest.

References

  1. 1.
    Swain, A. K., Cao, Q. R., & Gardner, W. L. (2018). Six Sigma success: Looking through authentic leadership and behavioral integrity theoretical lenses. Operations Research Perspectives, 5, 120–132.  https://doi.org/10.1016/j.orp.2018.04.001.CrossRefGoogle Scholar
  2. 2.
    Costa, L. B. M., Godinho Filho, M., Fredendall, L. D., & Gómez Paredes, F. J. (2018). Lean, Six Sigma and lean Six Sigma in the food industry: A systematic literature review. Trends in Food Science & Technology, 82, 122–133.  https://doi.org/10.1016/j.tifs.2018.10.002.CrossRefGoogle Scholar
  3. 3.
    Westgard, J. O., & Westgard, S. A. (2017). Six Sigma quality management system and design of risk-based statistical quality control. Clinics in Laboratory Medicine, 37(1), 85–96.  https://doi.org/10.1016/j.cll.2016.09.008.CrossRefGoogle Scholar
  4. 4.
    Gaikwad, L. M., Teli, S. N., Majali, V. S., & Bhushi, U. M. (2016). An application of Six Sigma to reduce supplier quality cost. Journal of The Institution of Engineers (India): Series C, 97(1), 93–107.  https://doi.org/10.1007/s40032-015-0200-2.CrossRefGoogle Scholar
  5. 5.
    Laureani, A., & Antony, J. (2018). Leadership—A critical success factor for the effective implementation of Lean Six Sigma. Total Quality Management & Business Excellence, 29(5), 502–523.  https://doi.org/10.1080/14783363.2016.1211480.CrossRefGoogle Scholar
  6. 6.
    Laureani, A., & Antony, J. (2017). Leadership characteristics for Lean Six Sigma. Total Quality Management & Business Excellence, 28(3/4), 405–426.  https://doi.org/10.1080/14783363.2015.1090291.CrossRefGoogle Scholar
  7. 7.
    Mustafa, Z., & Jamaluddin, Z. (2017). Six Sigma critical success factors in manufacturing industries. AIP Conference Proceedings, 1830(1), 1–8.  https://doi.org/10.1063/1.4981004.CrossRefGoogle Scholar
  8. 8.
    Kwak, Y. H., & Anbari, F. T. (2006). Benefits, obstacles, and future of Six Sigma approach. Technovation, 26(5), 708–715.  https://doi.org/10.1016/j.technovation.2004.10.003.CrossRefGoogle Scholar
  9. 9.
    Cima, R. R., Brown, M. J., Hebl, J. R., Moore, R., Rogers, J. C., Kollengode, A., et al. (2011). Use of lean and Six Sigma methodology to improve operating room efficiency in a high-volume tertiary-care academic medical center. Journal of the American College of Surgeons, 213(1), 83–92.  https://doi.org/10.1016/j.jamcollsurg.2011.02.009.CrossRefGoogle Scholar
  10. 10.
    Salaheldin, S. I., & Abdelwahab, I. S. (2009). Six Sigma practices in the banking sector in Qatar. Global Business and Management Research: An International Journal, 1(1), 23–35.Google Scholar
  11. 11.
    Alhuraish, I., Robledo, C., & Kobi, A. (2017). A comparative exploration of lean manufacturing and Six Sigma in terms of their critical success factors. Journal of Cleaner Production, 164, 325–337.  https://doi.org/10.1016/j.jclepro.2017.06.146.CrossRefGoogle Scholar
  12. 12.
    Ribeiro de Jesus, A., Antony, J., Lepikson, H. A., & Peixoto, A. L. A. (2016). Six Sigma critical success factors in Brazilian industry. International Journal of Quality & Reliability Management, 33(6), 702–723.  https://doi.org/10.1108/IJQRM-08-2014-0120.CrossRefGoogle Scholar
  13. 13.
    Psomas, E. (2016). The underlying factorial structure and significance of the Six Sigma difficulties and critical success factors. TQM Journal, 28(4), 530–546.  https://doi.org/10.1108/TQM-04-2015-0049.CrossRefGoogle Scholar
  14. 14.
    Lande, M., Shrivastava, R. L., & Seth, D. (2016). Critical success factors for Lean Six Sigma in SMEs (small and medium enterprises). TQM Journal, 28(4), 613–635.  https://doi.org/10.1108/TQM-12-2014-0107.CrossRefGoogle Scholar
  15. 15.
    Ismyrlis, V., & Moschidis, O. (2013). Six Sigma’s critical success factors and toolbox. International Journal of Lean Six Sigma, 4(2), 108–117.  https://doi.org/10.1108/20401461311319310.CrossRefGoogle Scholar
  16. 16.
    Habidin, N. F., & Yusof, S. R. M. (2013). Critical success factors of Lean Six Sigma for the Malaysian automotive industry. International Journal of Lean Six Sigma, 4(1), 60–82.  https://doi.org/10.1108/20401461311310526.CrossRefGoogle Scholar
  17. 17.
    Desai, D. A., Antony, J., & Patel, M. B. (2012). An assessment of the critical success factors for Six Sigma implementation in Indian industries. International Journal of Productivity & Performance Management, 61(4), 426–444.  https://doi.org/10.1108/17410401211212670.CrossRefGoogle Scholar
  18. 18.
    Tlapa, D., Limón, J., Baez, Y., & Valles-Rosales, D. J. (2015). Critical success factors of Six Sigma: An overview. In 2014 IEEE international conference on industrial engineering and engineering management, bandar sunway (pp. 818-822), Malaysia, 9–12 December 2014. IEEE Xplore.  https://doi.org/10.1109/IEEM.2014.7058752.
  19. 19.
    Brun, A. (2011). Critical success factors of Six Sigma implementations in Italian companies. International Journal of Production Economics, 131(1), 158–164.  https://doi.org/10.1016/j.ijpe.2010.05.008.CrossRefGoogle Scholar
  20. 20.
    Revere, L., Kadipasaoglu, S. N., & Zalila, F. (2006). An empirical investigation into Six Sigma critical success factors. International Journal of Productivity and Quality Management, 1(3), 224–252.  https://doi.org/10.1504/IJPQM.2006.008476.CrossRefGoogle Scholar
  21. 21.
    Hagspiel, S. (2018). Reliability with interdependent suppliers. European Journal of Operational Research, 268(1), 161–173.  https://doi.org/10.1016/j.ejor.2018.01.014.MathSciNetCrossRefzbMATHGoogle Scholar
  22. 22.
    Fairul-Anwar, A., & Mohd Amran, M. (2015). Critical success factors of Lean Six Sigma deployment: A current review. International Journal of Lean Six Sigma, 6(4), 339–348.  https://doi.org/10.1108/IJLSS-04-2015-0011.CrossRefGoogle Scholar
  23. 23.
    Tenera, A., & Pinto, L. C. (2014). A Lean Six Sigma (LSS) project management improvement model. Procedia - Social and Behavioral Sciences, 119, 912–920.  https://doi.org/10.1016/j.sbspro.2014.03.102.CrossRefGoogle Scholar
  24. 24.
    Boon Sin, A., Zailani, S., Iranmanesh, M., & Ramayah, T. (2015). Structural equation modelling on knowledge creation in Six Sigma DMAIC project and its impact on organizational performance. International Journal of Production Economics, 168, 105–117.  https://doi.org/10.1016/j.ijpe.2015.06.007.CrossRefGoogle Scholar
  25. 25.
    Shafer, S. M., & Moeller, S. B. (2012). The effects of Six Sigma on corporate performance: An empirical investigation. Journal of Operations Management, 30(7), 521–532.  https://doi.org/10.1016/j.jom.2012.10.002.CrossRefGoogle Scholar
  26. 26.
    Ertürk, M., Tuerdi, M., & Wujiabudula, A. (2016). The effects of Six Sigma Approach on business performance: A study of white goods (home appliances) sector in Turkey. Procedia - Social and Behavioral Sciences, 229, 444–452.  https://doi.org/10.1016/j.sbspro.2016.07.154.CrossRefGoogle Scholar
  27. 27.
    García-Alcaraz, J., Alor-Hernández, G., Sánchez-Ramírez, C., Jiménez-Macías, E., Blanco-Fernández, J., & Latorre-Biel, J. (2018). Mediating role of the Six Sigma implementation strategy and investment in human resources in economic success and sustainability. Sustainability, 10(6), 1828.  https://doi.org/10.3390/su10061828.CrossRefGoogle Scholar
  28. 28.
    Gutierrez Gutierrez, L., Barrales-Molina, V., & Tamayo-Torres, J. (2016). The knowledge transfer process in Six Sigma subsidiary firms. Total Quality Management & Business Excellence, 27(5/6), 613–627.  https://doi.org/10.1080/14783363.2015.1032237.CrossRefGoogle Scholar
  29. 29.
    García-Alcaraz, J., Avelar-Sosa, L., Latorre-Biel, J., Jiménez-Macías, E., & Alor-Hernández, G. (2017). Role of human knowledge and communication on operational benefits gained from Six Sigma. Sustainability, 9(10), 1721.  https://doi.org/10.3390/su9101721.CrossRefGoogle Scholar
  30. 30.
    Jevgeni, S., Shevtshenko, E., & Karaulova, T. (2013). Data mart with lean Six Sigma concept for performance level assessment in knowledge management frame. In European conference on knowledge management (Vol. 2, pp. 932–941)Google Scholar
  31. 31.
    Lin, C., Frank Chen, F., Wan, H.-D., Min Chen, Y., & Kuriger, G. (2013). Continuous improvement of knowledge management systems using Six Sigma methodology. Robotics and Computer-Integrated Manufacturing, 29(3), 95–103.  https://doi.org/10.1016/j.rcim.2012.04.018.CrossRefGoogle Scholar
  32. 32.
    White, M., García, J. L., Hernández, J. A., & Meza, J. (2009). Cycle time improvement by a Six Sigma project for the increase of new business accounts. International Journal of Industrial Engineering: Theory Applications and Practice, 16(3), 191–205.Google Scholar
  33. 33.
    Bañuelas, R., Antony, J., & Brace, M. (2005). An application of Six Sigma to reduce waste. Quality and Reliability Engineering International, 21(6), 553–570.  https://doi.org/10.1002/qre.669.CrossRefGoogle Scholar
  34. 34.
    Zhang, W., & Xu, X. (2008). Six Sigma and information systems project management: A revised theoretical model. Project Management Journal, 39(3), 59–74.  https://doi.org/10.1002/pmj.20066.CrossRefGoogle Scholar
  35. 35.
    Mitchell, E. M., & Kovach, J. V. (2016). Improving supply chain information sharing using design for Six Sigma. European Research on Management and Business Economics, 22(3), 147–154.  https://doi.org/10.1016/j.iedee.2015.02.002.CrossRefGoogle Scholar
  36. 36.
    Marinagi, C., Trivellas, P., & Reklitis, P. (2015). Information quality and supply chain performance: The mediating role of information sharing. Procedia - Social and Behavioral Sciences, 175, 473–479.  https://doi.org/10.1016/j.sbspro.2015.01.1225.CrossRefGoogle Scholar
  37. 37.
    Marra, M., Ho, W., & Lee, C. K. M. (2016). Managing supply chain knowledge-based linkages for improving operational performance. Knowledge Management Research & Practice, 14(3), 256–269.  https://doi.org/10.1057/kmrp.2014.28.CrossRefGoogle Scholar
  38. 38.
    Chakravorty, S. S. (2009). Six Sigma failures: An escalation model. Operations Management Research, 2(1), 44.  https://doi.org/10.1007/s12063-009-0020-8.CrossRefGoogle Scholar
  39. 39.
    Erbiyik, H., & Saru, M. (2015). Six Sigma implementations in supply chain: An application for an automotive subsidiary industry in Bursa in Turkey. Procedia - Social and Behavioral Sciences, 195, 2556–2565.  https://doi.org/10.1016/j.sbspro.2015.06.447.CrossRefGoogle Scholar
  40. 40.
    Deeb, S., Haouzi, H. B.-E., Aubry, A., & Dassisti, M. (2018). A generic framework to support the implementation of Six Sigma approach in SMEs. IFAC-PapersOnLine, 51(11), 921–926.  https://doi.org/10.1016/j.ifacol.2018.08.490.CrossRefGoogle Scholar
  41. 41.
    de Freitas, J. G., Costa, H. G., & Ferraz, F. T. (2017). Impacts of Lean Six Sigma over organizational sustainability: A survey study. Journal of Cleaner Production, 156, 262–275.  https://doi.org/10.1016/j.jclepro.2017.04.054.CrossRefGoogle Scholar
  42. 42.
    Arumugam, V., Antony, J., & Linderman, K. (2016). Decision support: The influence of challenging goals and structured method on Six Sigma project performance: A mediated moderation analysis. European Journal of Operational Research, 254, 202–213.  https://doi.org/10.1016/j.ejor.2016.03.022.CrossRefGoogle Scholar
  43. 43.
    Kock, N. (2018). WarpPLS 6.0 user manual. Laredo, TX, USA: ScriptWarp Systems.Google Scholar
  44. 44.
    Kock, N., Verville, J., Danesh-Pajou, A., & DeLuca, D. (2009). Communication flow orientation in business process modeling and its effect on redesign success: Results from a field study. Decision Support Systems, 46(2), 562–575.  https://doi.org/10.1016/j.dss.2008.10.002.CrossRefGoogle Scholar
  45. 45.
    Avelar-Sosa, L., Garcia-Alcaraz, J. L., Maldonado-Macias, A. A., & Mejia-Munoz, J. M. (2018). Application of structural equation modelling to analyse the impacts of logistics services on risk perception, agility and customer service level. Advances in Production Engineering & Management, 13(2), 179–192.  https://doi.org/10.14743/apem2018.2.283.CrossRefGoogle Scholar
  46. 46.
    Díaz-Reza, J., García-Alcaraz, J., Avelar-Sosa, L., Mendoza-Fong, J., Sáenz Diez-Muro, J., & Blanco-Fernández, J. (2018). The role of managerial commitment and TPM implementation strategies in productivity benefits. Applied Sciences, 8(7), 1153.  https://doi.org/10.3390/app8071153.CrossRefGoogle Scholar
  47. 47.
    García-Alcaraz, J. L., Prieto-Luevano, D. J., Maldonado-Macías, A. A., Blanco-Fernández, J., Jiménez-Macías, E., & Moreno-Jiménez, J. M. (2015). Structural equation modeling to identify the human resource value in the JIT implementation: Case maquiladora sector. International Journal of Advanced Manufacturing Technology, 77(5–8), 1483–1497.  https://doi.org/10.1007/s00170-014-6561-5.CrossRefGoogle Scholar
  48. 48.
    Zou, X. P. T., & Lee, W. B. (2010). A study of knowledge flow in Six Sigma teams in a Chinese manufacturing enterprise. VINE: The Journal of Information & Knowledge Management Systems, 40(3/4), 390–403.  https://doi.org/10.1108/0305572101107148.CrossRefGoogle Scholar

Copyright information

© Springer Science+Business Media, LLC, part of Springer Nature 2019

Authors and Affiliations

  1. 1.Department of Industrial Engineering and ManufacturingAutonomous University of Ciudad JuarezCiudad JuárezMexico
  2. 2.Department of Mechanical EngineeringUniversity of La RiojaLogroñoSpain
  3. 3.Department of Electrical EngineeringUniversity of La RiojaLogroñoSpain

Personalised recommendations