The Journal of Technology Transfer

, Volume 44, Issue 6, pp 1871–1890 | Cite as

Process quality management and technological innovation revisited: a contingency perspective from an emerging market

  • Jie Wu
  • Zefu WuEmail author
  • Kathryn Rudie Harrigan


Following the efficiency logic that argues process quality management provides an important basis for firms’ internal controls over their innovation activities, this study which is set within emerging markets extends the literature by shedding light upon an interesting phenomenon: employing process quality management reduces purchasing risk for potential customers by conveying valuable information regarding the firms who employ it (a symbolic logic argument). Emerging market firms who must accomplish accelerated learning internally while overcoming the external information asymmetry typically associated with domestically-based technological innovations have found a way to enhance originality and while also maintaining efficiency by successfully managing process quality subjective to local institutional quality.


Process quality management Explorative innovation Exploitative innovation Institutional quality Emerging markets 

JEL Classification




The authors would like to acknowledge the financial support provided by the National Natural Science Foundation of China (Grant No. 71728003), the Macao Foundation (Grant No. MF1711), the University of Macau Foundation (Grant No. MYRG 2016-00207-FBA/MYRG2018-00171-FBA), and Fujian Education Foundation of China (FJJKCG14-093/15JGYB33) for this research.


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Authors and Affiliations

  1. 1.Faculty of Business AdministrationUniversity of MacauTaipaMacau
  2. 2.Faculty of FinanceCity University of MacauTaipaMacau
  3. 3.Business SchoolColumbia UniversityNew YorkUSA

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