An Investigation of Interaction Patterns in Emergency Management: A Case Study of The Crash of Continental Flight 3407

  • Rohit ValechaEmail author


The nature of emergency response operations varies based on agency, county, population, leadership, etc., which leads to serious challenges to interactions between emergency responders during routine emergencies. There have been very few studies that have provided direct insights into the emergency interactions from an information processing view based on real experience from the field. With the help of a case study, this paper aims to explore inter-agency interactions by addressing two research questions: (a) how do emergency agencies interact? (b) what characterizes interactions in the different stages of an emergency? This paper develops a framework for identifying emergency interactions that illustrate the templatic and dynamic styles as well as the active and passive patterns of interactions by examining data from the emergency reports. To summarize, this paper contributes to research in areas of inter-agency cooperation and emergency management.


Emergency interactions Situation awareness Emergency response 



The authors would like to thank James Zymanek (Town of Amherst Disaster Coordinator, NY; past Chief of Williamsville Fire Department, NY), Dave Humbert (Chief of North Bailey Fire Department, Amherst, NY), Steve McGonagle (Captain/Chief of Amherst Police Department), Tom Maxim (CEO of Twin City Ambulance), Tiger Schmittendorf (NY State Office of Fire Prevention and Control), Dennis Carson (Police Emergency Services Coordinator, Town of Tonawanda, NY), and Tim Oliver (Dispatch Center, Audubon Parkway) for their great help in this research project. The author would like to thank the review team for their critical comments that have greatly improved the article.


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© Springer Science+Business Media, LLC, part of Springer Nature 2019

Authors and Affiliations

  1. 1.Department of Information Systems and Cyber SecurityThe University of Texas at San AntonioSan AntonioUSA

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