Community Mental Health Journal

, Volume 55, Issue 4, pp 578–588 | Cite as

The Integrated Health Hub (IHH) Model: The Evolution of a Community Based Primary Care and Mental Health Centre

  • Cindy MalachowskiEmail author
  • Stephanie Skopyk
  • Kate Toth
  • Ellen MacEachen
Original Paper


There is increasing demand for comprehensive community healthcare that integrates community mental health and primary care services. The Canadian Mental Health Association-Durham Branch provides an example of how the Integrated Health Hub (IHH) Model evolved organically to meet this need. The Framework Method was used to analyze interviews and focus groups with 29 participants. Results reveal five key domains critical to the development of the IHH Model (1) Communication; (2) Hub ‘Nuances’; (3) Leadership; (4) Staff; and (5) Challenges. These findings provide insights for other community mental health organizations wishing to provide comprehensive integrated community healthcare services.


Primary care Mental health Community mental health Hub model Integrated services 


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Copyright information

© Springer Science+Business Media, LLC, part of Springer Nature 2018
Corrected publication October/2018

Authors and Affiliations

  1. 1.Adjunct FacultyUniversity of Ontario Institute of TechnologyOshawaCanada
  2. 2.Canadian Mental Health Association – Durham BranchOshawaCanada
  3. 3.Conestoga College Institute of Technology & Advanced LearningKitchenerCanada
  4. 4.School of Public Health and Health SystemsUniversity of WaterlooWaterlooCanada

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