Understanding Innovation in Homeless Service Provision: A Study of Frontline Providers’ Values-Readiness for Change

  • Rachel M. ManningEmail author
  • Ronni Michelle Greenwood
Original Article


Service innovation for adults experiencing mental illness and homelessness typically involves shifting from treatment-led, staircase models toward recovery-oriented, Housing-First models. Aligning frontline service providers’ values to those embedded within newer models is an important, but under-investigated, influence on the innovation process. To assess values alignment in this context, we conducted semi-structured qualitative interviews with frontline providers in staircase services in Ireland (n = 50). Data showed that, while their values mostly aligned to the treatment-led model, there was meaningful evidence of more recovery-oriented values, too. Strategies to enhance innovation through values-alignment are discussed.


Homelessness Treatment-led values Recovery-oriented values 



This research was completed with support from The Irish Research Council’s Postgraduate Scholarship, awarded to the first author.

Compliance with Ethical Standards

Conflict of interest

Authors have no conflicts to declare.

Informed Consent

Informed consent was obtained from all individual participants included in the study.


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Copyright information

© Springer Science+Business Media, LLC, part of Springer Nature 2019

Authors and Affiliations

  1. 1.Department of PsychologyUniversity of LimerickCastletroyIreland

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