1. Generating tailored definitions using a multifaceted user model

   • Margaret H. Sarner
   • Sandra Carberry

   OriginalPaper Pages: 181 - 210

2. Generating help for users of application software

   • C. Tattersall

   OriginalPaper Pages: 211 - 248

3. Modeling user action planning: A comprehension based approach

   • Stephanie M. Doane
   • Suzanne M. Mannes
   • Peter G. Polson

   OriginalPaper Pages: 249 - 285