Collection
Special Issue on "Digital transformation and service"
- Submission status
- Closed
A collection on digital transformation and service: Technological developments such as Cloud Computing, the Internet of Things, Big Data and Artificial Intelligence continue to drive the digital transformation of business and society. With the advent of platform-based ecosystems and their potential to address complex challenges, there is a trend towards greater interconnectedness between different stakeholders to co-create services based on the provision and use of data. While previous research on digital transformation mainly focused on digital transformation within organizations, it is of growing importance to understand the implications for digital transformation on different layers (e.g., interorganizational cooperation and platform ecosystems). In particular, the conceptualization and implications of public data spaces and related ecosystems provide promising research opportunities. This collection contains five papers on the topic of digital transformation and, with the editorial, further contributes by providing an initial conceptualization of public data spaces' potential to foster innovative progress and digital transformation from a management perspective.
Editors
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Daniel Beverungen
Paderborn University, Germany
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Thomas Hess
LMU, Munich, Germany
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Antonia Köster
Weizenbaum Institute for the Networked Society, Berlin, Germany & University of Potsdam, Potsdam, Germany
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Christiane Lehrer
Copenhagen Business School, Copenhagen, Denmark
Articles (6 in this collection)
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Managing the complexity of digital transformation—How multiple concurrent initiatives foster hybrid ambidexterity
Authors (first, second and last of 4)
- Jan Jöhnk
- Philipp Ollig
- Severin Oesterle
- Content type: Research Paper
- Open Access
- Published: 02 March 2022
- Pages: 547 - 569
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Iterative uncertainty reduction in multi-actor smart service innovation
Authors
- Jens Poeppelbuss
- Martin Ebel
- Jürgen Anke
- Content type: Research Paper
- Open Access
- Published: 02 December 2021
- Pages: 599 - 627
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Creating customer value from data: foundations and archetypes of analytics-based services
Authors
- Fabian Hunke
- Daniel Heinz
- Gerhard Satzger
- Content type: Research Paper
- Open Access
- Published: 27 October 2021
- Pages: 503 - 521
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Exploring customers’ likeliness to use e-service touchpoints in brick and mortar retail
Authors (first, second and last of 5)
- Benjamin Barann
- Jan H. Betzing
- Jörg Becker
- Content type: Research Paper
- Open Access
- Published: 20 November 2020
- Pages: 523 - 545
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Investigating the co-creation of IT consulting service value: empirical findings of a matched pair analysis
Authors
- Severin Oesterle
- Arne Buchwald
- Nils Urbach
- Content type: Research Paper
- Open Access
- Published: 28 June 2020
- Pages: 571 - 597