Abstract
Online Dispute Resolution (ODR) tools are being seen as a way to settle disputes out of courts, namely under virtual environments. However, the acceptance of these alternative methods is still relatively restricted, once existing tools are relatively undemanding and domain-centered. Indeed, there is the need for conceptual tools whose parts may be arranged for particular use, i.e., to operate in different domains. Following this line of attack, in this paper it will be presented a new agent-based approach to ODR. It comes in an abstract and formal form, in order to be independent of the legal domains, but specific enough to be applied to concrete ones. The main advantage is that functionality reuse is maximized, making architectures simpler to implement and to expand.
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Carneiro, D., Novais, P., Neves, J. (2011). An Agent-Based Architecture for Multifaceted Online Dispute ResolutionTools. In: Mehrotra, K.G., Mohan, C., Oh, J.C., Varshney, P.K., Ali, M. (eds) Developing Concepts in Applied Intelligence. Studies in Computational Intelligence, vol 363. Springer, Berlin, Heidelberg. https://doi.org/10.1007/978-3-642-21332-8_13
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DOI: https://doi.org/10.1007/978-3-642-21332-8_13
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