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The Effect of Embodiment and Competence on Trust and Cooperation in Human–Agent Interaction

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Intelligent Virtual Agents (IVA 2016)

Part of the book series: Lecture Notes in Computer Science ((LNAI,volume 10011))

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Abstract

Success in extended human–agent interaction depends on the ability of the agent to cooperate over repeated tasks. Yet, it is not clear how cooperation and trust change over the course of such interactions, and how this is interlinked with the developing perception of competence of the agent or its social appearance. We report findings from a human–agent experiment designed to measure trust in task-oriented cooperation with agents that vary in competence and embodiment. Results in terms of behavioral and subjective measures demonstrate an initial effect of embodiment, changing over time to a relatively higher importance of agent competence.

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Acknowledgments

This research was supported by the German Federal Ministry of Education and Research (BMBF) within the Leading-Edge Cluster ‘its OWL’, managed by the Project Management Agency Karlsruhe (PTKA), as well as by the Deutsche Forschungsgemeinschaft (DFG) within the Center of Excellence 277 ‘Cognitive Interaction Technology’ (CITEC).

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Authors and Affiliations

  1. Social Cognitive Systems Group, Faculty of Technology, Center of Excellence ‘Cognitive Interaction Technology’ (CITEC), Bielefeld University, Bielefeld, Germany

    Philipp Kulms & Stefan Kopp

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  1. Philipp Kulms
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  2. Stefan Kopp
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Correspondence to Philipp Kulms .

Editor information

Editors and Affiliations

  1. University of Southern California, Los Angeles, California, USA

    David Traum

  2. University of Southern California, Los Angeles, California, USA

    William Swartout

  3. US Army Research Laboratory, Los Angeles, California, USA

    Peter Khooshabeh

  4. Universität Bielefeld, Bielefeld, Nordrhein-Westfalen, Germany

    Stefan Kopp

  5. University of Southern California, Los Angeles, California, USA

    Stefan Scherer

  6. University of Southern California, Los Angeles, California, USA

    Anton Leuski

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Kulms, P., Kopp, S. (2016). The Effect of Embodiment and Competence on Trust and Cooperation in Human–Agent Interaction. In: Traum, D., Swartout, W., Khooshabeh, P., Kopp, S., Scherer, S., Leuski, A. (eds) Intelligent Virtual Agents. IVA 2016. Lecture Notes in Computer Science(), vol 10011. Springer, Cham. https://doi.org/10.1007/978-3-319-47665-0_7

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  • DOI: https://doi.org/10.1007/978-3-319-47665-0_7

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  • Publisher Name: Springer, Cham

  • Print ISBN: 978-3-319-47664-3

  • Online ISBN: 978-3-319-47665-0

  • eBook Packages: Computer ScienceComputer Science (R0)

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